Mahesh Basnet
Sydney,Australia
Summary
Recent Cyber Security graduate with hands-on experience in basic IT support through an internship. Looking for a Junior or Level 1 IT Helpdesk role to start my career in the IT industry.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor / Shift Manager
Woolworths & ALDI Stores
, Australia
06.2021 - Current
- Managed team and customer service operations
- Trained new staff and handled customer issues
IT Intern
Aldi Supermarket
Minchinbury, Australia
01.2024 - 08.2024
- Helped users with basic IT issues like password resets and software installation
- Set up computers and installed operating systems
- Assisted with troubleshooting hardware and network problems
- Logged support tasks and followed up with users
Education
Bachelor of Cyber Security -
Victoria University
AustraliaSkills
- Basic IT troubleshooting
- Windows and macOS support
- Software installation
- Customer service
- Teamwork and communication
- Network troubleshooting
- Technical support
- Team building
- Problem resolution
- Data analysis
Timeline
IT Intern
Aldi Supermarket
01.2024 - 08.2024
Customer Service Supervisor / Shift Manager
Woolworths & ALDI Stores
06.2021 - Current
Bachelor of Cyber Security -
Victoria University