Mahfuz Jan Chowdhury
Sydney,NSW
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Senior Manager, Fraud Risk Management
American Express Australia Ltd.
02.2019 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Mentored junior staff members for skill development and career progression within the organization.
Sr. Manager, Merchant Fraud Tools & Infrstructure
American Express Australia Ltd.
06.2012 - 01.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Master of Information Systems And Technology - Information Systems And Technology
Macquarie University
Sydney NSW12.2001
Master of Economics - Economics
Macquarie University
Sydney NSW12.2000
Bachelor of Economics - Economics
University of Dhaka
Dhaka, Bang;adesh06.1998
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
- Data Analytics
- Talent Development
- Reporting management
- Teamwork and Collaboration
- Team Leadership
- Process Improvement
- Decision-Making
Timeline
Senior Manager, Fraud Risk Management
American Express Australia Ltd.
02.2019 - Current
Sr. Manager, Merchant Fraud Tools & Infrstructure
American Express Australia Ltd.
06.2012 - 01.2019
Master of Information Systems And Technology - Information Systems And Technology
Macquarie University
Master of Economics - Economics
Macquarie University
Bachelor of Economics - Economics
University of Dhaka
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