MAHIYA AKTER
Eastwood,NSW
Summary
Dedicated professional with extensive experience in cleaning and customer service, notably at Clean Corps and KFC. Proven ability to enhance workplace cleanliness and foster customer loyalty through effective communication and problem-solving. Skilled in sanitizing and managing high-pressure situations, ensuring a welcoming environment and satisfaction for all clients.
Overview
3
3
years of professional experience
Work History
Cleaner
Clean Corps
04.2025 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Customer Service Cashier
KFC Restaurant
06.2022 - 02.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Big Bazaar
01.2022 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor - Information Technology
King's Own Institute
DHAKA, BANGLADESH07-2027
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
Languages
English
Limited Working
Hindi
Professional Working
Timeline
Cleaner
Clean Corps
04.2025 - Current
Customer Service Cashier
KFC Restaurant
06.2022 - 02.2023
Customer Service Representative
Big Bazaar
01.2022 - 05.2022
Bachelor - Information Technology
King's Own Institute
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