Summary
Overview
Work History
Education
Skills
Timeline
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Mahmoud Elrabiey

Melbourne,VIC

Summary

  • Master’s degree and ten years’ experience in providing technical solutions.
  • Experienced in IT & telecommunications project coordination.
  • Proven experience in writing scope of work for contractors.
  • Diverse experience in telecom technologies; transmission, wireless, and hardware.
  • Currently working towards PMP certification.

Overview

10
10
years of professional experience

Work History

IT & Telecom Advisor

ExxonMobil
11.2023 - Current
  • Lead project of migrating Cisco Internet security devices to Fortinet across Australia.
  • Lead the roll out of digital signage on offshore platforms.
  • Work with different sites and business contacts to ensure transition to 4G for all services prior to Telstra 3G closure.
  • Coordinate with Motorola & CSE Crosscom to upgrade radio equipments in major sites like Longford.
  • Implement pilot "Internet First" site: a solution to be applied by Mobil globally through Orange.
  • Manage Infrastructure queues to monitor outages and resolve network alerts.

L2 Support Engineer

Octane Systems
10.2022 - 10.2023
  • Created and maintained servers that host the software across different platforms for clients like Bonney Energy and Pacific Petroleum.
  • Support developers from Infra side by creating services and scheduled tasks to automatically update pricing and troubleshooting automated emails issues and supporting end users with issues related to the software
  • Creating alerts on “Nagstamon” using Linux to monitor newly created servers
  • Managing users and permissions for SQL databases using SQL server management studio.

Technical Support Engineer

NW computing
06.2021 - 09.2022
  • Server infrastructure administration including Windows environments, AD, Exchange, Sharepoint, Office365, SCCM and Vmware
  • Look after backup and restore operations using VEEAM
  • Implementation and support of virtualised infrastructure using VMware
  • Work with vendors & third-party companies to maintain complex systems
  • Documenting processes, procedures and new solutions in IT Glue.

IT Support Engineer

Green Light IT Service Provider
08.2017 - 05.2021
  • SCCM Windows10 deployment, data backup and recovery
  • Working with SAP, SharePoint, and Network teams to resolve ServiceNow tickets
  • Printers, label printers and eftpos configuration
  • Install and configure network devices for retail businesses.

Radio Access Network Engineer

Huawei
08.2014 - 03.2017
  • Monitoring 3G & LTE KPIs & opening tickets to solve network problems
  • Sites migration and live nodes upgrades’ using Huawei’s U2000
  • Troubleshooting radio, hardware & quality problems with field engineers
  • Responsible for interfacing between the operations, maintenance, and rollout teams
  • Presenting the network performance to customer through weekly meetings.

Education

Master of Science - Telecommunications

University of Queensland
Brisbane, QLD
07.2014

Skills

  • Ability to multitask and prioritize tasks within critical time constraints
  • Root cause analysis and communications with stake holders until resolution
  • Ability to develop and maintain meaningful professional relationships
  • A positive attitude and enjoy working in a team environment
  • Presentations and public speaking

Timeline

IT & Telecom Advisor

ExxonMobil
11.2023 - Current

L2 Support Engineer

Octane Systems
10.2022 - 10.2023

Technical Support Engineer

NW computing
06.2021 - 09.2022

IT Support Engineer

Green Light IT Service Provider
08.2017 - 05.2021

Radio Access Network Engineer

Huawei
08.2014 - 03.2017

Master of Science - Telecommunications

University of Queensland

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Mahmoud Elrabiey