Mahnaz Mohammad Alem
Melbourne,VIC
Summary
Diligent sales professional with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
5
5
years of professional experience
Work History
Sales Associate
Skechers
07.2024 - 11.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Scooter Hut Bentleigh
12.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Grand4x4 Auto Accessories
01.2020 - 01.2023
- Operated point-of-sale systems efficiently during transactions
- Supported team in managing inventory levels and restocking shelves
- Learned about product features and benefits to assist customer decision-making
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Assisted customers with product inquiries and recommendations
Sales Associate
Chemist Warehouse The Avenue
08.2019 - 08.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Supported inventory management by restocking shelves and organizing merchandise displays.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Engaged in training sessions to develop product knowledge and sales techniques.
- Adapted quickly to changing store needs, providing flexible support during peak hours.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Law - Law
Royal Melbourne Institute of Technology
Melbourne, VIC12-2025
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Flexible schedule
- Sales expertise
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Urdu
Professional Working
Hindi
Professional Working
Arabic
Elementary
Timeline
Sales Associate
Skechers
07.2024 - 11.2024
Sales Associate
Scooter Hut Bentleigh
12.2023 - 06.2024
Sales Associate
Grand4x4 Auto Accessories
01.2020 - 01.2023
Sales Associate
Chemist Warehouse The Avenue
08.2019 - 08.2019
Bachelor of Law - Law
Royal Melbourne Institute of Technology