Maia Wright
Helensvale
Summary
Customer-focused professional with experience at Miss Runway Formal and Boutique, delivering high-quality service in fast-paced, customer-facing environments. Known for creating positive customer experiences through clear, attentive communication and strong teamwork with a diverse range of customers. Recognized for adaptability, meeting performance goals, and maintaining calm professionalism and high presentation standards in dynamic settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant and Social Media marketing
Miss Runway Formal and Boutique
Brisbane
03.2024 - 09.2025
- Assisted customers in selecting formal attire for special occasions.
- Provided exceptional customer service to foster a welcoming environment.
- Educated customers on current trends and dress options for events.
- Trained new associates on sales techniques and store operations.
- Assisted in developing marketing materials and presentations for promotional campaigns.
- Coordinated social media content across various platforms to engage target audiences.
- Kept informed about new products arriving at the store on a regular basis.
- Trained and supervised retail staff to enhance customer service skills.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Oversaw product listings and maintained accurate inventory levels in online store.
- Coordinated customer service responses to online inquiries and resolved issues effectively.
- Collaborated with marketing team to create engaging content for social media channels.
- Analyzed website analytics data to identify trends and opportunities for improvement.
- Managed website content updates, including product descriptions and images.
Retail Sales Assistant
Edge Clothing
Springfield
11.2022 - 10.2023
- Engaged positively with each customer, asking open-ended questions, and providing professional and polite support.
- Assisted in setting up displays throughout the store for promotional purposes.
- Consistently and routinely maintained an organized and clean store environment.
- Restocked shelves and racks with the latest merchandise, and changed signage to promote items.
- Helped maintain the security of the store by monitoring suspicious activities.
- Provided support and assistance to colleagues to ensure the customer left satisfied, and helped boost the sale.
- Handled price checks, merchandise transfers, and fitting room returns to keep the store orderly and efficient.
- Assisted customers with product selection to meet their needs and satisfaction.
- Assisted in both opening and closing the store on weekends, public holidays, or if a colleague called in.
- Assisted in sending out, receiving stock, and banking.
Education
Diploma -
St Augustine's College
Springfield, QLD11-2020
Skills
- Effective communicator
- Meets sales goals and KPI's
- Organized and well-time managed
- Flexible and adaptable with work requirements
- Well spoken and clear communicator
- Acknowledges feedback and quickly improves
- Works well with others and stays calm in stressful situations
- Understands safety and cleanliness standards
- Quick learner
- Works well under pressure and in fast-paced environments
- Builds customer relationships and loyalty
- Brings positive energy and good vibes
- Teamwork and collaboration
- Self-determination
- Available on weekdays, weekends, and public holidays
- Goal oriented
Certification
- Cert II Work health and Safety
- Cert III in Health Care Services
- Cert in Providing First Aid and CPR
- Cert attained for Responsible Service of Alcohol
Timeline
Retail Sales Assistant and Social Media marketing
Miss Runway Formal and Boutique
03.2024 - 09.2025
Retail Sales Assistant
Edge Clothing
11.2022 - 10.2023
Diploma -
St Augustine's College