Maiberry Williams
Gorokan
Summary
Resilient retail professional with experience in diverse roles within the industry. Known for strong customer service skills, proven ability to resolve conflicts effectively, and adept at maintaining high store standards. In previous role, contributed to enhancing customer satisfaction and improving overall store operations.
Overview
13
13
years of professional experience
Work History
Retail Worker
CC Tobacconist
Watanobbi
12.2024 - Current
- Maintained cleanliness and organization of the sales floor and display areas.
- Processed transactions accurately using point-of-sale systems.
- Managed inventory levels and restocked shelves as needed.
- Handled customer inquiries and resolved issues efficiently.
- Trained new employees on store policies and operational procedures.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Greeted customers, identified their needs and provided assistance with product selection.
Kitchen Supervisor / Dough Maker
Daily Dough Co
Wyong
07.2022 - 12.2024
- Made fresh dough daily using ingredients and basic bakery machinery and equipment.
- Overviewed the small kitchen team.
- Monitored the kitchen area and staff to ensure that food safety and proper food handling techniques were applied.
- Managed the kitchen team and assigned tasks for various stages of kitchen food production.
- Adhered to a high level of cleaning to remain compliant within a commercial kitchen.
- Monitored stock levels and assisted with ordering of relevant stock.
- Trained new employees within the kitchen setting.
- Handled cash and eftpos payments.
Process Worker
Baiada
Mount Kuring-gai
06.2017 - 07.2022
- Inspected raw & cooked products to confirm they met quality guidelines.
- Used RF scanning for product traceability.
- Packed completed products onto pallets, wrapped & labeled them appropriately.
- Used Ipads & paperwork to record results when doing quality assurance line checks.
Process Worker
Cordina
Wadalba
11.2015 - 02.2016
- Moved items between machines, conveyors & transport equipment to meet production needs.
- Labelled & packed completed products onto pallets.
- Marinated & battered products on the production line
Store Manager
Chipmunks
Tuggerah
11.2012 - 10.2015
- Produced staffing schedules, balanced registers & handled invoicing.
- Delivered excellent customer service when handling phone lines & booking parties.
- Made all food & products orders & then handled the receival.
- Strengthened work flow productivity by hiring, managing & developing top talent. Training & mentoring staff to maximise customer satisfaction.
Aged Care Worker
Vietnam Veterans
Noraville
12.2014 - 02.2015
- Assisting with personal hygiene & mobility.
- Observed patients for changes in physical, emotional, mental or behavioral condition & injuries.
- Followed care plan & directions to administer medications.
- Laundered clothing & bedding to prevent infection.
- Examined & treated patient lacerations, contusions & physical symptoms & referred patients to other medical professionals when necessary.
- Built strong & trusting rapport with clients & loved ones.
Barista
McDonalds
Wyong
11.2013 - 03.2014
- Operated cash register, collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained excellent customer service when taking food & drink orders from customers.
Education
Certificate 3 - Food Processing
Dynamic Learning Services
02-2022
Certificate 3 - Aged Care
Future Academy
Bankstown12.2014
Certificate 3 - Disability
Future Education
Bankstown12.2014
Skills
- New hire training
- Equipment operation
- Quality assurance standards
- RF scanning
- Documentation ability
- Housekeeping skills
- Customer service
- Cash handling
References
- Anna Jensen- Daily Dough Co Manger : 0405 812 530
- Sally M - Baiada coworker : 0450 515 774
Timeline
Retail Worker
CC Tobacconist
12.2024 - Current
Kitchen Supervisor / Dough Maker
Daily Dough Co
07.2022 - 12.2024
Process Worker
Baiada
06.2017 - 07.2022
Process Worker
Cordina
11.2015 - 02.2016
Aged Care Worker
Vietnam Veterans
12.2014 - 02.2015
Barista
McDonalds
11.2013 - 03.2014
Store Manager
Chipmunks
11.2012 - 10.2015
Certificate 3 - Aged Care
Future Academy
Certificate 3 - Disability
Future Education
Certificate 3 - Food Processing
Dynamic Learning Services