Maila De Guzman
Mount Low,QLD
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Overview
14
14
years of professional experience
Work History
Assistant in Nursing
Proserpine Nursing Home
02.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
HOUSEKEEPER
Bed & Breakfast - Seven Palms
08.2022 - 09.2023
- Exceptional cleaning skills - performing different kinds of cleaning and sanitisation tasks
- Excellent time management skills and reliability
- Strong attention to detail and precise use of proper safety procedures
- Experience with a variety of cleaning products and tools
- Demonstrated ability to perform minor repairs and maintenance tasks
- Good interpersonal and communication skills
- Self-directed and motivated
- Ability to learn from constructive criticism
ROOM ATTENDANT - TEAM LEADER
Coral Sea Resort
07.2021 - 01.2023
- Exceptional cleaning skills - performing different kinds of cleaning and sanitisation tasks
- Strong time management skills and reliability
- Attention to detail and meticulous use of proper safety procedures
- Experience with a variety of cleaning products and tools
- Demonstrated ability to perform minor repairs and maintenance tasks
- Good interpersonal and communication skills
- Self-directed and motivated
- Ability to learn from constructive criticism
CUSTOMER SERVICE REPRESENTATVE
Alorica Philippines
07.2017 - 07.2018
- Making outbound calls and ensuring script is always followed
- Met monthly and daily sales goals for outbound call team according to company objectives
- Processing orders and payments
- Handling customer complaints
- Following up on customer calls
- Upselling and cross-selling
- Managing and updating customer databases
- Collecting and reporting on customer feedback
- Completed all required paperwork and documentation
SMALL BUSINESS OWNER
Emetchwai's Burger
01.2013 - 12.2013
- Prepared and monitored cooking times for many dishes and ensured orders were served hot and simultaneously
- Supervised staff in food preparation and handling procedures to ensure they adhered to health and safety standards
- Training and monitoring staff
- Ensuring customer satisfaction
- Administering payroll
- Monitoring inventory
- Resolving customer complaints
IN HOUSE PROPERTY CONSULTANT
DMCI Homes
09.2010 - 09.2011
- Consulting with clients to identify their needs, preferences and financial concerns
- Assisting clients with selling process of properties
- Providing excellent customer service and interpersonal skills
- Finding clients in need of consultancy services through cold calls, advertising and business presentations
- Analysing market trends and demographics
- Maintaining an extensive database of all properties for sale
- Conducting negotiations with real estate agents on behalf of clients
- Communicating with legal counsel to prepare sale documents
Education
Certificate III - Certificate III in Individual Support, Aged Care
Blue Stone Medical And Professional
Proserpine, QLD08-2023
Hotel and Restaurant Management -
University of Baguio City
01.2003
Secondary Education -
College of St. Michael the Archangel
01.2000
Skills
- Strong verbal and personal communication skills
- Companionship and emotional support
- Patient relationship building
- Supporting personal needs
- Care plan implementation
- Self-motivated
- Initiative
- Patient-focused care
- Compassionate caregiver
- Decision making
- Critical thinking
- Organisation and prioritising skills
References
Available upon request
Timeline
Assistant in Nursing
Proserpine Nursing Home
02.2023 - Current
HOUSEKEEPER
Bed & Breakfast - Seven Palms
08.2022 - 09.2023
ROOM ATTENDANT - TEAM LEADER
Coral Sea Resort
07.2021 - 01.2023
CUSTOMER SERVICE REPRESENTATVE
Alorica Philippines
07.2017 - 07.2018
SMALL BUSINESS OWNER
Emetchwai's Burger
01.2013 - 12.2013
IN HOUSE PROPERTY CONSULTANT
DMCI Homes
09.2010 - 09.2011
Hotel and Restaurant Management -
University of Baguio City
Secondary Education -
College of St. Michael the Archangel
Certificate III - Certificate III in Individual Support, Aged Care
Blue Stone Medical And Professional
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