Mainda Kularatna
Harrisdale,WA
Summary
Goal-driven all round professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and employer revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
11
11
years of professional experience
Work History
Banker
Commercial Bank International
04.2013 - Current
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
Education
MBA - Business Administration
Edinburgh Napier Univercity
Scotland08.2020
BBA - Business Administration And Management
Jaipur National Univercity
India08.2018
High School Diploma -
Airline Ticketing Acdemy
Colombo04.2005
Skills
- Creative Thinking
- Developing customer relationships
- Follow-up skills
- Bank Sales
- Documentation skills
- Revenue Generation
- Opening and closing procedures
- CRM Systems
- Branch operations
- Banking Software Proficiency
- Community Relations
- Security Protocols
- Recordkeeping requirements
- Customer Service-Oriented
Languages
English
Full Professional
Hindi
Limited Working
Tamil
Limited Working
Arabic
Limited Working
Timeline
Banker
Commercial Bank International
04.2013 - Current
MBA - Business Administration
Edinburgh Napier Univercity
BBA - Business Administration And Management
Jaipur National Univercity
High School Diploma -
Airline Ticketing Acdemy
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