Mainda Kularatna
Harrisdale,WA
Summary
Goal-driven all round professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and employer revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
11
11
years of professional experience
Work History
Banker
Commercial Bank International
04.2013 - Current
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
Education
MBA - Business Administration
Edinburgh Napier Univercity
Scotland08.2020
BBA - Business Administration And Management
Jaipur National Univercity
India08.2018
High School Diploma -
Airline Ticketing Acdemy
Colombo04.2005
Skills
- Creative Thinking
- Developing customer relationships
- Follow-up skills
- Bank Sales
- Documentation skills
- Revenue Generation
- Opening and closing procedures
- CRM Systems
- Branch operations
- Banking Software Proficiency
- Community Relations
- Security Protocols
- Recordkeeping requirements
- Customer Service-Oriented
Languages
English
Full Professional
Hindi
Limited Working
Tamil
Limited Working
Arabic
Limited Working
Timeline
Banker
Commercial Bank International
04.2013 - Current
MBA - Business Administration
Edinburgh Napier Univercity
BBA - Business Administration And Management
Jaipur National Univercity
High School Diploma -
Airline Ticketing Acdemy
Similar Profiles
Saida Al BalushiSaida Al Balushi
Procurement officer at Commercial Bank InternationalProcurement officer at Commercial Bank International
Sara AlkhaaldiSara Alkhaaldi
Operations Assistant at Commercial Bank InternationalOperations Assistant at Commercial Bank International
Tamer ElgoharyTamer Elgohary
AVP - Corporate and Transaction Banking at Commercial Bank International P.J.S.CAVP - Corporate and Transaction Banking at Commercial Bank International P.J.S.C
Lok Man SuenLok Man Suen
Assistant Product Manager at Mote LimitedAssistant Product Manager at Mote Limited
Michael HartnettMichael Hartnett
Mechanical Maintenance Technician at Nickel WestMechanical Maintenance Technician at Nickel West