Rajan Budhathoki
Hurstville
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Driven banking professional with expertise in building relationships and retaining small business customers. Successful analyzing accounts and current packages in order to propose updates and correct problems. Good communication, multitasking and planning abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Banker
Bankers
2010.01 - 2024.01
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Managed risk exposure by conducting thorough credit assessments for loan applicants.
- Developed comprehensive financial plans to help clients achieve their short-term and long-term goals.
- Provided expert guidance on investment strategies, optimizing portfolios to maximize returns for clients.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Conducted detailed market research to identify new opportunities for growth within the banking sector.
- Assisted in the development of marketing campaigns to attract new customers and increase brand awareness.
- Implemented effective cost-saving measures, reducing operational expenses without compromising service quality.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Optimized resource allocation, strategically assigning tasks based on individual strengths and workload capacity for maximum efficiency.
- Leveraged advanced analytical tools to assess portfolio performance, making informed recommendations for adjustments as needed.
- Spearheaded community outreach initiatives to establish strong connections with local organizations and promote the bank''s commitment to social responsibility.
- Led training programs for both new hires and existing employees, ensuring consistent adherence to industry best practices across all roles within the branch team.
- Continuously updated knowledge of industry trends, regulations, and competitor offerings to maintain a competitive edge in the banking market.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Provided advice on different bank products and financial options.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Balanced teller drawers and ATM cash.
- Evaluated client financial positions and identified most appropriate banking products.
- Processed customer applications and approved loans in accordance with bank policy.
- Built and maintained portfolio of loans to meet established goals and objectives.
- Developed and implemented strategies to reduce risk and increase profitability.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed applications for new accounts.
- Referred customers to other banking departments for specialized services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Calculated fees due, interest and change for customer transactions.
- Generated monthly reports on customer activity and customer feedback.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Received loan and utility payments, sending funds to correct destinations.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Education
Masters - Business Administration
Franklin University
Kathmandu07.2014
Skills
- Regulatory Compliance
- Consumer Banking
- Customer Service
- Prospect Calling
- Product Promotion
- Products and Services Knowledge
- Dual Control Vaults
- Loan Closing
- New Account Setup
- Bank Sales
- Employee Training Assistance
- Financial Institution Regulations
- Cross-Selling and Partner Referrals
- Teller Support
- Teller Experience
- Commercial Banking
- Staff Training
- Originating Home Loans
- Opening and Closing Procedures
- Customer Relationship Management
- Cash Management
- Business Planning
- Best Practices
- Portfolio Management
- Strategic Planning
- Loss Prevention
- Loan Origination
- Asset Management
- Closing Procedures
- Audit Procedures
- Legal Standards
- Relationship Building
- Check Cashing and Withdrawals
- Experience Management
- Follow-Up Skills
- Mortgage Lending
- Account Servicing
- Night and Safe Deposit Procedures
- Staff Management
- Account Closing Process
- Branch Operations
- Credit Solutions Guidance
- Analytical Thinking
- Giving Presentations
- Audit Support
- Analyzing Data
- Customer Service-Oriented
- Account Openings
- Educating Clients
- Consultative Sales
- Due Diligence
- Balance Transfers
- ATM Balancing
- Risk Mitigation
- Administering Payroll
- Goal Planning
- Creative Thinking
- Money Handling
- Meeting Sales Goals
- Loan Approvals
- Relationship Management
- Daily Ledgers
- Know Your Customer
- Building Customized Solutions
- Self-Motivated Nature
- Loan Payment Processing
- Employee Motivation
- Taxation Understanding
- Security Protocols
- Cash Handling
Certification
- Certified officer,Prabhu Bank Limited, Nepal - 2019-2023
Additional Information
I am a versatile, quick learner with strong problem-solving and communication skills. Committed to continuous learning and data privacy, I efficiently process information. Proficient in multiple languages, I adapt to various tasks and industries. Customizable and collaborative, I contribute responsibly to enhance productivity.
Languages
English
Professional Working
Timeline
Banker
Bankers
2010.01 - 2024.01
Masters - Business Administration
Franklin University
- Certified officer,Prabhu Bank Limited, Nepal - 2019-2023
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