Maisie Bradbury
Gold Coast,QLD
Summary
My name is Maisie Bradbury. I am a dynamic hospitality professional with extensive experience, excelling in customer service, and effective communication. I have a proven ability to enhance customer satisfaction through upselling techniques, meticulous attention to detail, and client satisfaction, whether that be over the phone or face-to-face.
Overview
4
4
years of professional experience
Work History
Barista/Floor Staff Member
Surfers Pavillion
Surfers Paradise, QLD
09.2024 - Current
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Airbnb/Property Management Assistant
Airbnb
Gold Coast, QLD
04.2024 - Current
- Completed routine maintenance and repair.
- Provided excellent service and attention to clients when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
Barista/Floor Staff/Crew Kitchen Staff Member
Max Brenner
Surfers Paradise, QLD
11.2023 - 08.2024
- Described menu items to customers and suggested appealing products.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Maintained an organized workstation, ensuring tools and ingredients are readily available.
Crew Member
Hungry Jacks
Ashmore, QLD
08.2021 - 11.2023
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Drove team success by quickly completing assigned tasks.
- Informed customers about daily specials in an engaging manner.
Education
High School Diploma -
Keebra State High School
Gold Coast, QLD11-2024
Responsible Service of Alcohol
Queensland 09-2024
Skills
- Customer service
- Time management
- Problem solving
- Hospitality service expertise
- Effective communication
- Attention to detail
- Positive and professional
References
- Zac Virzi - Surfers Pavillion - 0457667983
- Jana Blom - Airbnb - 0481183404
- Nicole Fleming - Max Brenner - Nicole_fleming123@hotmail.com
- Wiki Wells - Hungry Jacks - 0426532073
Timeline
Barista/Floor Staff Member
Surfers Pavillion
09.2024 - Current
Airbnb/Property Management Assistant
Airbnb
04.2024 - Current
Barista/Floor Staff/Crew Kitchen Staff Member
Max Brenner
11.2023 - 08.2024
Crew Member
Hungry Jacks
08.2021 - 11.2023
High School Diploma -
Keebra State High School
Responsible Service of Alcohol
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