Maiya Rowley
Mermaid Waters,QLD
Summary
Efficient and proactive professional in hospitality support roles, known for high productivity levels and the ability to complete tasks swiftly and accurately. Specialize in inventory management, customer service, and beverage preparation techniques. Excel in teamwork, communication, and adaptability, ensuring smooth operations and positive guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Gold Coast Turf Club
Bundall, QLD
10.2022 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Communicated effectively with kitchen staff regarding customer orders.
- Responded quickly to customer complaints or special requests in a professional manner.
- Coordinated with the management team to organize and execute special events and bookings.
- Maintained a positive attitude towards coworkers and customers at all times.
- Greeted guests with friendliness and professionalism.
- Participated in ongoing training to enhance job skills and knowledge.
Bartender
Gold Coast Turf Club
Bundall, Qld
10.2022 - Current
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Stocked ice bins and coolers as needed throughout shift.
- Resolved customer complaints in a professional manner.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Effectively multitasked within fast-paced environment.
- Processed payments accurately and efficiently with POS system.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
Education
High School Diploma -
Marymount College
Burleigh Heads, QLD12-2025
Skills
- Customer service
- Event coordination
- Decision-making
- Staff leadership
- Customer engagement
- Continuous improvement
- Safe food handling
- Effective communication
Certification
- RSA - Responsible Service of Alcohol
- Certificate III Hospitality - Prestige Service Training
Timeline
Food and Beverage Attendant
Gold Coast Turf Club
10.2022 - Current
Bartender
Gold Coast Turf Club
10.2022 - Current
High School Diploma -
Marymount College
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