Majella Smith
Torrens,ACT
Summary
With a proven track record at LDK Greenway, I excel in administrative support and team collaboration, enhancing operational efficiency by over 30%. Skilled in Microsoft Excel and adept at fostering customer relations, my approach transforms challenges into solutions, ensuring health and safety compliance across roles.
Overview
3
3
years of professional experience
Work History
Aged Care Worker
LDK Greenway
Canberra, ACT
03.2024 - 09.2024
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Cleaner
Crestview Cavan Park
Queanbeyan, NSW
12.2024 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
Administration Assistant
Perfect Touch Cleaning
Queanbeyan, NSW
08.2024 - Current
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Hospitality Worker
Southern Cross Club
Canberra, ACT
02.2022 - 12.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
Administration Assistant
ACT Government
Canberra, ACT
10.2023 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Year 12 Certificate -
Erindale College
Canberra, ACT12.2023
Skills
- Time management
- Team collaboration
- Reliability and punctuality
- Problem-solving
- Health and safety compliance
- Administrative support
- Microsoft Word
- Microsoft Excel
- Customer relations
- Strong problem solver
- Scheduling
Languages
English
Full Professional
Timeline
Cleaner
Crestview Cavan Park
12.2024 - Current
Administration Assistant
Perfect Touch Cleaning
08.2024 - Current
Aged Care Worker
LDK Greenway
03.2024 - 09.2024
Administration Assistant
ACT Government
10.2023 - 10.2024
Hospitality Worker
Southern Cross Club
02.2022 - 12.2024
Year 12 Certificate -
Erindale College