Makayla Trusz
Wallalong,NSW
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive and in depth client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Results-focused person dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Reliable person experienced in providing comprehensive physical and emotional care to individuals. Friendly personality providing assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Senior Stylist
Aikido Hair Co
07.2020 - Current
- Enhanced client satisfaction by providing personalized consultations and recommending suitable hairstyles, colours, and products.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Streamlined appointment scheduling for improved efficiency, enabling the accommodation of more clients per day.
- Mentored junior stylists through hands-on training, fostering professional development and enhancing team performance.
- Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
- Provided exceptional customer service by attentively addressing concerns or complaints and ensuring complete satisfaction.
Assistant Manager - Senior Stylist
Christianes Hair Design
12.2014 - 12.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Dump Truck Operator
D & D Lumsden
01.2018 - 12.2018
- Enhanced operational efficiency by adhering to proper dumping procedures and techniques.
- Reduced maintenance costs with consistent adherence to preventative maintenance schedules and timely reporting of issues.
- Contributed to successful project completion by transporting materials efficiently and safely between locations.
- Supported construction progress by ensuring prompt delivery of materials to various work zones within the site.
- Streamlined communication with dispatchers, receiving job instructions and route updates in a timely manner.
Education
Certificate III - Individual Support
Breakthru College
Online01.2025
Statement of Attainment - First Aid & CPR
Australia Wide First Aid
Maitland, NSW03.2024
Certificate III - Hairdressing
Northern Sydney Institute
Sydney, NSW12.2017
Skills
- Client Retention Strategies
- Social Media Promotion
- Precision Hair Styling
- Strong Client Consultation
- Creative Upstyling
- Tape Extention Specalist
- Continuing Education Commitment
- Relationship building and management
- Business Management
- Administrative Support
- Customer Service
- Data Entry
Timeline
Senior Stylist
Aikido Hair Co
07.2020 - Current
Dump Truck Operator
D & D Lumsden
01.2018 - 12.2018
Assistant Manager - Senior Stylist
Christianes Hair Design
12.2014 - 12.2017
Certificate III - Individual Support
Breakthru College
Statement of Attainment - First Aid & CPR
Australia Wide First Aid
Certificate III - Hairdressing
Northern Sydney Institute
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