Makenze Wilson
Rossmore,NSW
Summary
Hardworking and reliable worker with strong problem-solving skills and attention to detail. Quick learner, team player, and adaptable to any task. Committed to getting the job done efficiently and effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Assistant
IGA supermarket
West Hoxton, NSW
06.2016 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Followed company policies and procedures diligently relating to exchanges and returns.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Greeted customers upon entrance and handled cash and credit transactions.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Demonstrated strong knowledge of store services, products and policies.
- Counted and balanced cash drawer at the beginning and end of shift.
- Handled money according to company policy.
Education
High School Diploma -
John Edmondson High School
Horningsea Park 2018
Skills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Understanding Customer Needs
- Customer Service
- Computer Skills
- Time Management
- Inbound and Outbound Calling
- Cash handling
- Effective communication
- Refund processing
Timeline
Customer Service Assistant
IGA supermarket
06.2016 - Current
High School Diploma -
John Edmondson High School