Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Malachai Wardley

Melbourne,VIC

Summary

Offering impeccable customer service skills and a friendly, charming, and warm personality. I lean towards a can-do attitude and work with a demeanour the projects discretion, flexibility and professionalism. I have been a forward thinking Crew Trainer with over 3 years'experience developing and enhancing follow colleagues to ensure ongoing improvement in the business. I'm currently completing certificate III in aviation Cabin Crew at william angliss seeking a position as a flight attendant with Virgin Australia to learn aircraft safety and provide passengers with a safe and adventurous flight experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Support Manager

McDonald's
01.2017 - 12.2022
  • Responsible for providing leadership to crew and other managers during a shift
  • Ensuring customer demand is captured and great QSC is delivered to our customers
  • Plan each shift, run informative energetic shift huddles, monitor performance during the shift and take action to meet the customer demand
  • Ensuring that the team is meeting McDonald's standards
  • Monitor safety, security, profitability and communicate with the next Shift Manager to help prepare him/her to run a great shift
  • Created, prepared, and delivered reports to various departments.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.

Customer Service Administrative Assistant

Cleanaway
02.2023 - 06.2023
  • Providing frontline communication and support to external customers.
  • Responding to customer's queries in a positive and professional manner.
  • Acting as a point of contract between Finance and site personnel.
  • Assisting in the preparation of weekly and monthly management reports.
  • High quantity of data entry, invoicing and processing orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Stylist Team Leader

Lovisa
11.2022 - 01.2023
  • The Stylist (Sales Associate) is responsible for supporting the Store Manager and Assistant Store Manager aim to achieve store targets and keep the store looking presentable for our customers.

Education

Certificate III - Aviation Cabin Crew

William Angliss Institute
Melbourne, VIC
2023

High School Diploma -

Gippsland Grammar
Sale, VIC
2022

Skills

  • On Time Performance
  • Teamwork
  • Adaptability
  • Resilient
  • Customer Service
  • Communication
  • Health and Safety
  • Leadership
  • Cultural Awareness

Certification

  • First AID
  • Provide cardiopulmonary resuscitation (CPR)
  • Responsible Service of Alcohol (RSA)


References

Michelle Hemsley (Aviation Teacher) michelle.hemsley@angliss.edu.au

Dael Calder (Aviation Teacher) dael.calder@angliss.edu.au

Timeline

Customer Service Administrative Assistant

Cleanaway
02.2023 - 06.2023

Stylist Team Leader

Lovisa
11.2022 - 01.2023

Support Manager

McDonald's
01.2017 - 12.2022

Certificate III - Aviation Cabin Crew

William Angliss Institute

High School Diploma -

Gippsland Grammar

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Malachai Wardley