Malakai Taumohaapai
Sunnybank Hills,Queensland
Summary
I have specifically designed my ongoing professional development and work experience to provide me with a higher level of practical and theoretical knowledge, and understanding, in the field of Human Services. My career has been a development of capacity, knowledge and an appreciation of new opportunities where I can provide value wherever I am, and particularly in relation to analysis, interpretation, effective communication, and research.
Overview
16
16
years of professional experience
Work History
Police Liaison Officer/Multicultural Liaison Officer
Queensland Police Service
Brisbane, Queensland
10.2008 - 01.2016
- Supported Chief Operating Officer with daily operational functions.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Produced ad hoc reports and documents for senior team members.
- Developed program to work with students and increase interest in higher learning.
- Greeted customers and visitors in-person and via telephone calls.
- Developed presentations and media to promote community safety.
- Communicated with community members to assess concerns or current issues.
- Developed innovative programs and activities based on analysis of community needs and interests.
- Educated families and community members about domestic violence, including its impact on children.
- Attended monthly community service project-related professional conferences and meetings each month.
- Addressed issues immediately and worked with other stakeholders to find the most effective solutions available.
- Provided exceptional services including counseling, case management, education and job training to a diverse client base.
- Connected families with resources when children were identified as needing further assessment.
- Intervened in crisis situations to protect residents and others.
- Actively patrolled assigned areas to prevent and detect crimes.
- Talked regularly with citizens to establish rapport and become a familiar presence in the area.
- Assisted in special investigations and crime prevention programs.
- Developed and implemented community engagement requirements and programs.
Child Safety Youth and Residential Youth Practitioner
Life Transition Services and Child Safety
Logan Central, Brisbane, Queensland
12.2007 - 06.2008
- Worked directly with at-risk or youth offenders to improve life skills.
- Supervised youth and maintained security for each child under care.
- Maintained safety and security of all youth under care.
- Helped set appropriate goals and plans to achieve each target.
- Managed conflict and emergencies in a calm and professional manner.
- Facilitated group sessions and provided one-on-one support.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Provided key emotional support to special needs youth.
- Managed activities that promoted growth in mental, emotional and educational areas.
- Maintained a calm, positive and encouraging approach with all kids.
- Worked in a multi-disciplinary environment to provide comprehensive assistance.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Gathered data, analyzed it and compiled it into reports which were distributed to the appropriate personnel.
- Intervened in crisis situations to protect residents and others.
- Monitored team performance, including developing performance improvement plans and recommending achievement awards.
Family Support Worker
Kyabra Community Association Inc.
Brisbane
01.2004 - 11.2004
Placement Officer and Tutor
Yeronga Institute of Tafe
11.2005 - 11.2006
Senior Group Leader/Childcare Educator
Sunnybank Uniting Church Childcare Services
Sunnybank Hills, Queensland
05.2002 - 11.2005
Education and Learning Support Aide
Education Queensland- Marsden State High School
Brisbane, Queensland
01.2001 - 04.2002
Behaviour Management and ESL Support Aide
Education Queensland, Kingston State School
Logan, Queensland
01.2000 - 12.2000
Education
Training Design and Development- 4 Months 2018
University of Queensland
BrisbaneGraduate Diploma in Human Services- 6 Months 2008
Queensland University Of Technology
Brisbane City, QLDCertificate IV Training and Assessment 2006
Chris Morton Powerful seminars
Brisbane, QueenslandDiploma of Counselling 2005, 2018-
Australian Institute of Professional Counselling
Carina, QLD, AustraliaHumanities, Research, Analysis, Ethics, Interpretation 1992-1998
Brisbane College of Theology/Siaatoutai Theological College
Brisbane, Queensland/Tonga1995
Skills
- Superior verbal and written communication skills
- Creative and innovative
- Persuasive
- Analytical thinking
- Strategic thinker
- Calm under pressure
- Partnership building
- Research
- Team leadership
- Public speaking
- Team player
- Organized
- Public relations
- PowerPoint presentations
- Crisis communication
- Relationship building
- Effective team leader
- Effective public speaker
- Case Management Basics training
- Project management
Accomplishments,Affiliations and Additional Information
I am a donating and active member of the Royal Flying Doctors Service
I really love volunteering and I am a current volunteer member of the following:-
Conservation Volunteer Australia
Queensland Masters Athletics
Events Queensland
My kid's school
I also lend a listening ear to others and mentor young people in my Tongan community in Brisbane. I also enjoy referring others to appropriate services and professional help voluntarily.
In 2017, I was interviewed on television and acknowledged as a community leader/consultant in the Pacific Island community in Brisbane, and to talk about issues relating to young people.
I have been given awards and certificates of appreciation from almost every employer. I can provide evidence if required.
I enjoy parenting, athletics, bodyboarding, outdoor adventure, music and retreats.
I will provide professional referees during the interview or otherwise requested.
Timeline
Police Liaison Officer/Multicultural Liaison Officer
Queensland Police Service
10.2008 - 01.2016
Child Safety Youth and Residential Youth Practitioner
Life Transition Services and Child Safety
12.2007 - 06.2008
Placement Officer and Tutor
Yeronga Institute of Tafe
11.2005 - 11.2006
Family Support Worker
Kyabra Community Association Inc.
01.2004 - 11.2004
Senior Group Leader/Childcare Educator
Sunnybank Uniting Church Childcare Services
05.2002 - 11.2005
Education and Learning Support Aide
Education Queensland- Marsden State High School
01.2001 - 04.2002
Behaviour Management and ESL Support Aide
Education Queensland, Kingston State School
01.2000 - 12.2000
Training Design and Development- 4 Months 2018
University of Queensland
Graduate Diploma in Human Services- 6 Months 2008
Queensland University Of Technology
Certificate IV Training and Assessment 2006
Chris Morton Powerful seminars
Diploma of Counselling 2005, 2018-
Australian Institute of Professional Counselling
Humanities, Research, Analysis, Ethics, Interpretation 1992-1998
Brisbane College of Theology/Siaatoutai Theological College
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