Malay Pandey
Melbourne,VIC
Summary
Customer experience and sales professional with extensive experience in retail operations and customer engagement at Ultrahuman. Proficient in end-to-end customer service delivery, CRM tools, and demonstrating strong account management capabilities. Achieved notable product conversion rates and improved customer satisfaction, fostering brand loyalty in competitive markets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate Sales Manager
Ultrahuman (Smart Wearables)
, UAE and India
01.2024 - 03.2025
- Spearheaded retail sales operations for the Ultrahuman Ring across Tier 1 electronics stores, driving customer engagement and product conversions in a high-touch environment.
- Attained a strong understanding of brand storytelling.
- Delivered product demonstrations and consultations for high-end wearable tech, translating complex health features into compelling customer benefits.
- Managed customer lifecycle experience, including onboarding, after-sales support, and warranty servicing.
- Handled POS transactions, refunds, and cash balances.
- Experienced in stocktaking, stockroom replenishment, and logistics coordination.
Business Development Manager
Nathlete Sports App
, India
01.2022 - 03.2024
- Nathlete helps sports enthusiasts book sports venues and connect with same skilled players.
- Used CRM tools and booking systems for client and appointment scheduling.
- Helped scale Nathlete to 16+ venue tie-ups with a revenue of $21K+ for the year 2023-24.
- Earned hands-on experience with backend database designing, product designing and wire-framing, on ground sales to venue owners and customers, social media strategies and ads.
Customer Support Specialist
Smallcase (Portfolio management)
, India
06.2021 - 12.2022
- Managed HNI (High net-worth individual) accounts and provided technical dashboard assistant to portfolio managers.
- Email and call handling – managed 50+ customer queries per day with over 90% satisfaction rating.
- Strong team player with shift flexibility.
- Audited chats and email for improving overall CX performance and FRTs.
- Multi-tasking in high pressure environments.
Education
Masters - Business Information Systems
Monash University
Clayton01.2026
Bachelor of Science - Mechanical engineering
BVPCOE
Pune, India01.2020
Bachelor of Science - HSC
TSV School
Bhopal, India01.2015
Skills
- Cash handling and EFTPOS
- Visual merchandising and Upselling
- Sales operation
- CRM tools
- Account management
- Microsoft Office and Google Workspace
- Calendar management
- Inventory management
Certification
- Microsoft Excel for business analysis
- Intermediate SQL for data analysis
Extracurricular Activities
- School soccer team captain, 2012-15
- U-17 state soccer team captain, M.P., 2014
- Soccer India Camp, Delhi, 2014
- College soccer team captain, 2018-2020
- College Debate Society president, 2019
Timeline
Associate Sales Manager
Ultrahuman (Smart Wearables)
01.2024 - 03.2025
Business Development Manager
Nathlete Sports App
01.2022 - 03.2024
Customer Support Specialist
Smallcase (Portfolio management)
06.2021 - 12.2022
Masters - Business Information Systems
Monash University
Bachelor of Science - Mechanical engineering
BVPCOE
Bachelor of Science - HSC
TSV School
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