Malia Durrant
Melbourne,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
09.2020 - Current
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cultivated professional working relationships with peers and supervisors.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Bachelors of Criminology And Criminal Justice - Criminal Justice
Swinburne University of Technology
Melbourne, VIC09.2027
No Degree -
Lilydale High School
Lilydale, VIC11.2023
Skills
- Data Analytics
- Training and mentoring
- Schedule development
- Quality Assurance
- Mentoring and Coaching
- Staff Supervision
- Workflow Analysis
- Punctual and Reliable
- Relationship Building
- Multidisciplinary Collaboration
- Team Collaboration and Leadership
Certification
- First aid trained and qualified
- Fire trained and qualified
Timeline
Shift Manager
McDonald's
09.2020 - Current
Bachelors of Criminology And Criminal Justice - Criminal Justice
Swinburne University of Technology
No Degree -
Lilydale High School
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