Maliha Ahmed
Telopea,Australia
Summary
Results-driven Administration Officer with 4+ years of expertise in office management, supply chain coordination, and marketing. Excels in fast-paced environments and provides excellent customer service. Quick to grasp new concepts, communicates confidently, and utilizes effective problem-solving skills to contribute to business success. Proven track record of driving business growth through innovative projects and data-driven insights. Adept at cultivating strong relationships with cross-functional teams.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
ORS
02.2025 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced onboarding process by instructing new staff on strategies for achieving favorable results.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service.
Administration Officer
Splatter Place Pty Ltd
Dee Why, NSW, Australia
03.2021 - Current
- Analyzed and refined daily operations, enhancing overall efficiency and aligning processes with key business objectives.
- Design marketing campaigns that drive revenue growth and boost brand visibility.
- Optimize supply chain process to reduce operational costs & improve inventory management.
- Fostered strong relationships with clients and suppliers, driving repeat business and maintaining high satisfaction levels.
- Negotiate vendor contracts securing cost-effective procurement & budget control.
- Implemented cost-effective procurement strategies and streamlined vendor negotiations, resulting in substantial cost savings and improved procurement efficiency for Splatter Place Pty Ltd.
- Pioneered new supply chain coordination methods, reducing logistical bottlenecks and improving overall productivity.
- Meticulously managed office inventory, ensuring optimal stock levels and minimizing waste, resulting in improved resource allocation.
Account Manager
Bank Alfalah
01.2008 - 01.2009
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced onboarding process by instructing new staff on strategies for achieving favorable results.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service.
Education
MBA - Sales & Marketing, Direct Sales Management, Marketing, Marketing research & Advertising
Institute of Business Management
01.2009
Skills
- Customer Relations
- Supply Chain Management
- Strategic Planning
- Market Research
- Negotiations
- Team management
- Business Operations
- Communication Skills
- Decision Making
- Cost Reduction
- Process Improvement
Accomplishments
- Analyzed and refined daily operations, enhancing overall efficiency and aligning processes with key business objectives.
- Designed marketing campaigns that drive revenue growth and boost brand visibility.
- Optimized supply chain process to reduce operational costs & improve inventory management.
- Fostered strong relationships with clients and suppliers, driving repeat business and maintaining high satisfaction levels.
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Customer Service Specialist
ORS
02.2025 - Current
Administration Officer
Splatter Place Pty Ltd
03.2021 - Current
Account Manager
Bank Alfalah
01.2008 - 01.2009
MBA - Sales & Marketing, Direct Sales Management, Marketing, Marketing research & Advertising
Institute of Business Management