Malina Lu
ELIZABETH HILLS
Summary
Proven sales professional with a track record of exceeding targets at Parramatta Land Rover Jaguar through exceptional customer service and product knowledge. Skilled in relationship building and sales presentations, I've significantly boosted revenue and client satisfaction. My expertise in sales strategy and ability to foster client relationships have been pivotal in achieving high repeat business rates.
Overview
22
22
years of professional experience
Work History
New Vehicle Sales Executive
Parramatta Land Rover Jaguar
07.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
New Car Sales Consultant
Peter Warren Kia
11.2020 - 06.2023
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Responded to customer enquiries via telephone and email.
- Demonstrated vehicles and features, and conduct test drives.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Collaborated with service department to ensure seamless vehicle delivery process, including detailing, safety inspections, and addressing any necessary repairs prior to customer handover.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
- Managed assigned leads effectively, maintaining organized records of client interactions for future reference.
Aftermarket Sales Consultant
Peter Warren Automotive
09.2012 - 10.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Dental Nurse
Dr BC Tui
08.2003 - 08.2012
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
- Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
- Coordinated insurance billing processes smoothly, resolving any discrepancies promptly for hassle-free payment experiences for patients.
Education
High School Diploma -
Canley Vale High School
Canley Vale, NSW10-2003
Skills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
New Vehicle Sales Executive
Parramatta Land Rover Jaguar
07.2023 - Current
New Car Sales Consultant
Peter Warren Kia
11.2020 - 06.2023
Aftermarket Sales Consultant
Peter Warren Automotive
09.2012 - 10.2020
Dental Nurse
Dr BC Tui
08.2003 - 08.2012
High School Diploma -
Canley Vale High School
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