Malvika Patel
Parramatta,Australia
Summary
Experienced operations professional and university student with a passion for data-driven decision-making. Seeking opportunities to enhance skillset in the Data and Analytics industry. Eager to grow within the Australian Public Sector and develop a deep understanding of both the technical and strategic aspects of data analysis. Focused on delivering insights that drive public sector innovation and efficiency, while possessing excellent communication and teamwork abilities. Equipped with foundational IT knowledge and an eagerness to learn more, committed to making a significant impact through dedication and a proactive approach.
Overview
3
3
years of professional experience
Work History
Member Services Consultant
Professional Superannuation Management
10.2023 - Current
- Adept at delivering exceptional support within the superannuation industry for 4 Superannuation Brands (Student/Professional Super, Engineering Super, mobiSuper and Cruelty Free Super) while strictly adhering to regulatory constraints
- Skilled in managing diverse member inquiries related to investment performance, early release of super funds and insurance in line with legislations
- Regulatory Compliance: Ensure adherence to regulatory requirements prohibiting the provision of financial advice, maintaining strict boundaries between providing general knowledge and offering personalised recommendations
- Educational Support: Provide members with educational resources and materials on investment performance metrics, market trends, and insurance processes to empower informed decision-making without crossing into advisory territory
- Empathetic Engagement: Engage with members empathetically to understand their needs and concerns, offering support and guidance within thelimitations of providing general knowledge and information
- Continuous Compliance Training: Stay updated on regulatory changes and compliance requirements governing provision of information within the superannuation industry, and external governing bodies such as the ATO and Centrelink
- Quality Assurance: Conduct thorough quality assurance checks on member interactions and transactional processes to ensure compliance with regulatory constraints and maintain the integrity of the information provided
- Team Collaboration: Collaborate effectively with colleagues and internal stakeholders to share knowledge, address member inquiries, and improve overall service delivery while upholding regulatory compliance standards
- Leadership Support: Provide support to the COO and leadership team by contributing insights and recommendations for enhancing member services within the constraints of regulatory compliance, driving organisational success and member satisfaction
Operations Shift Manager
McDonald's
07.2022 - 09.2023
- Process monitoring: Strategically managed food production processes, meticulously controlling production levels and closely monitoring waste to optimise cost-efficiency
- Sales: Achieved consistent success in reaching and surpassing sales targets by implementing effective sales strategies and promoting upselling techniques among the team
- Inventory control: Maintained precise control over inventory levels, proactively initiating reorders to ensure uninterrupted operations and reducing inventory costs by 4.7% through efficient management
- Resource management: Proficiently managed labour allocation, consistently meeting labour targets, improving workforce efficiency, and reducing labour costs to 11% of sales
- Compliance: Expertly liaised with health inspectors during inspections, promptly addressing and resolving compliance issues to maintain adherence to health and safety regulations
- Improving efficiency: Pioneered a cross-training initiative, enhancing crew members' versatility and skill sets to bolster coverage and adaptability
- Sales analysis: Predicted sales on a weekly basis based on trends, promotions and current events to accurately determine roster needs
- Training and development: Developed comprehensive training plans for new hires, reducing onboarding time and enhancing productivity from the start.
Education
Bachelor of Information Technology And Business - Data Analytics
University of Technology Sydney
Sydney12-2027
Skills
- Data entry proficiency
- Verbal communication
- Brand awareness
- Database management
- Attention to detail
- Customer relationship management
- SQL fundamentals
- Data cleaning
- Data entry
- Call center operations
- Team development
Affiliations
- UTS Women in IT and Engineering Society
- UTS Business Society
Languages
English
Hindi
Gujarati
Timeline
Member Services Consultant
Professional Superannuation Management
10.2023 - Current
Operations Shift Manager
McDonald's
07.2022 - 09.2023
Bachelor of Information Technology And Business - Data Analytics
University of Technology Sydney
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