Man Jiang
Willetton,WA
Summary
I am currently an student that study in community service with diploma degree. I am a hardworking, responsible person and I have previously worked in roles where I have gained considerable experience in customer service, communication and teamwork,also i had some experience in disability service as a support worker. I am very interested in this job and willing to learn with passion.
Overview
7
7
years of professional experience
Work History
Disability Support Worker
Carers Plus
Perth, WA
02.2023 - Current
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability
- Administered medication to patients according to strict schedules
- Collaborated with other professionals to assess client needs
- Supported clients' social, physical and emotional needs to help integrate into local community ,also at night time
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes
- Reported concerns and recommendations from clients and employees to senior management
- Kept detailed daily logs with care actions, patient behaviors, and incidents
- Kept accurate records for client progress,documentation of services and case notes.
Restaurant Cashier
Hwaiting Korean restaurant
Perth, WA
06.2022 - Current
- Greeted customers promptly and responded to questions
- Maintained work area and kept cash drawer organized
- Counted and balanced cashier drawers
- Cleaned and stocked front-end areas with register tapes and ribbons
- Complied with cash handling procedures to meet regional cashier variance policy
- Welcomed customers, offering assistance to help find store items
- Processed customer payments quickly and returned exact change and receipts
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Welfare Worker
Real life community service (second placement)
Gosnells , WA
01.2024 - 03.2024
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Participated in outreach initiatives aimed at increasing awareness about available social welfare programs among members of underserved communities.
- Developed relationships with a network of community partners to identify additional resources for clients.
- Updated and maintained databases with current information.
- Provided crisis intervention services when needed.
- Assisted clients with the completion of applications and forms related to benefits programs.
- Coordinated care plans with multiple providers and monitored progress toward desired outcomes.
- Provided crisis intervention assistance when needed by connecting clients with appropriate mental health professionals.
- Communicated regularly with clients via telephone, email, or text messages to ensure that their needs were being met in a timely manner.
- Assisted in developing strategies for addressing client issues or concerns arising from their participation in social welfare programs.
Community Worker
4lifeskills(first placement)
Spearwood , WA
05.2023 - 07.2023
- Attended trainings on relevant topics such as mental health first aid or trauma-informed care.
- Participated in team meetings to discuss strategies for addressing complex cases or situations.
- Organized outreach activities to engage members of the community and promote awareness of available resources.
- Provided crisis counseling interventions during emergency situations.
- Coordinated transportation services for elderly residents who needed help getting around town.
- Monitored progress of clients and provided follow-up support when necessary.
- Assessed individual needs and developed tailored plans for each client's unique situation.
- Assisted in developing programs and initiatives that addressed poverty-related problems within the community.
- Facilitated individualized client assessments to identify strengths, needs and resources.
- Developed positive relationships with clients, family members, caregivers, and service providers.
- Developed individual plans of care that address the unique needs of each client and their families.
Housekeeper
Silk Hospitality
Perth, WA
10.2022 - 01.2023
- Furnished guests with clean linens and supplied rooms with toiletries
- Replenished guest supplies and amenities
- Removed trash from rooms and replaced liners to wastebaskets
- Polished and sanitized floors, counters, bathtubs and window sills
- Inspected each room for cleanliness, utilizing checklist to meet company standards
- Interacted pleasantly with clients and guests when performing daily duties.
Warehouse Worker
frontier
Morley, WA
05.2022 - 09.2022
- Prepared and completed warehouse orders for delivery or pickup according to schedule
- Prepared and completed warehouse orders for delivery or pickup according to schedule
- Established and maintained good relations with customers, vendors and transport companies
- Monitored work areas for cleanliness and functionality and removed obstacles for safety
- Recognized defective material and reported issues to management
- Examined packages and goods for damage and notified vendors of replacement needs.
All Rounder
Noodle cuisine
Swan Hill, Vic
12.2019 - 05.2021
- Greeted guests with pleasant smile and superior customer service
- Prepared and served noodles,rice ,soups
- Received and accurately processed customer payments
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
Game Zone Clerk
Royal Easter Show
Sydney
05.2019 - 08.2019
- Introduce the game rules to local parents and children
- Guide children play games and give gifts to them if they win
- Maintain good relationship with all customers and have a good chatting with them if they had problems
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Recommended merchandise to customers based on needs and preferences.
Purchasing Officer
FOXCONN
Shenzhen, China
03.2018 - 03.2019
- Sourced new vendors for purchasing needs
- Obtained quotes from various suppliers to determine most cost-effective purchasing options
- Negotiated contracts with outside providers to minimize costs to company and customers
- Conducted market research to determine appropriate pricing
- Maintained appropriate inventory levels to meet personnel and corporate needs.
International Sales Manager
Shenzhen Great Roc Technology
Shenzhen, China
03.2017 - 03.2018
- Cultivated new online customer account and affiliate relationships to grow customer base
- Maintained highest level of knowledge for technical and complex company products, applications and services by studying product materials and attending trainings
- Optimized website, email campaigns and social media channels for SEO and usability
- Attending Global Sources Exhibition,face to face talking with customers and get in touch,follow up with customers by phone ,email,social media.
Education
Diploma - Community Service
The Acknowledgment Education
Perth, WASkills
- Attention to Detail
- Teamwork and Collaboration
- Microsoft Word
- Staff Training
- Progress Documentation
- Emotional Support
- Critical Thinking
Accomplishments
- Work with children
- Police check
- First aid
- NDIS screening check
- Manual handling
- CET-6
- Computer access grade 2
Referee
- Grishtee Ramloll (0467714482)
- Katrina Perera(01426051980)
Timeline
Welfare Worker
Real life community service (second placement)
01.2024 - 03.2024
Community Worker
4lifeskills(first placement)
05.2023 - 07.2023
Disability Support Worker
Carers Plus
02.2023 - Current
Housekeeper
Silk Hospitality
10.2022 - 01.2023
Restaurant Cashier
Hwaiting Korean restaurant
06.2022 - Current
Warehouse Worker
frontier
05.2022 - 09.2022
All Rounder
Noodle cuisine
12.2019 - 05.2021
Game Zone Clerk
Royal Easter Show
05.2019 - 08.2019
Purchasing Officer
FOXCONN
03.2018 - 03.2019
International Sales Manager
Shenzhen Great Roc Technology
03.2017 - 03.2018
Diploma - Community Service
The Acknowledgment Education
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