Manaia poa
Summary
To enjoy positive interactions and experiences with people wherever I am situated, is my overall ethos. I am a friendly, enthusiastic and compassionate person with a positive, can-do attitude, always keen to gain new skills, knowledge and experiences to help my career growth and development as a young adult. I have great work ethic and seeking ways to figure out different situations. I am a quick and willing learner ready to make every opportunity count for those I work for and represent AND for personal job satisfaction.
Overview
5
5
years of professional experience
Work History
Basketball Referee
Springers Leisure Centre Keysborough
01.2019 - Current
- Responsibilities as a basketball referee is ultimately a duty of care for all players on the court and maintaining control over the basketball match within the stipulated rules and regulations
- Communication skills is vital and important between referee and players and referees between each other
- MUST be punctual for scheduled matches to start on the clock
- Skills learnt from being a basketball referee over the years is mainly communication with junior and adult players and spectators
- Handling challenging situations as they arise
- Interaction with the team of basketball referees and following instructions from the Referee supervisor and stadium management
- Process scoresheets for completion and ranking.
Voice Picker
Programmed Skilled Workforce
04.2024 - 06.2024
- Accurately picked orders using voice picking system, ensuring customer satisfaction and timely delivery of products.
- Exhibited excellent multitasking abilities by managing multiple orders simultaneously, ensuring timely and accurate order fulfillment.
- Maintained a clean and organized work environment, promoting safety and efficiency in the warehouse.
- Contributed to a positive work environment by fostering strong relationships with team members and supporting colleagues when needed.
- Consistently demonstrated a strong work ethic and commitment to meeting customer expectations, resulting in positive feedback from supervisors and colleagues.
- Maintained accurate documentation of inventory movement, contributing to effective inventory management.
- Increased workplace efficiency by operating tugger vehicles in a safe and timely manner.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
Voice Picker
National Workforce
01.2024 - 04.2024
- Maintained accurate records of inventory levels and locations in the warehouse.
- Operated voice picking equipment to fulfill customer orders according to established procedures.
- Utilized a headset and hand-held device to receive instructions from the Warehouse Management System.
- Inspected merchandise for quality assurance before packing it for shipping.
- Ensured that all items were correctly picked and packaged for shipment.
Customer service All Rounder
Mr. Craftsman Keysborough
01.2023 - 01.2024
- Mr Craftsman All-rounder role; service of food and beverages to customers in café restaurant and kiosk
- Front of house customer service, regular interaction with people enables me to provide a friendly and positive experience for new and regular customers
- Receiving, processing and dispatching menu order; verbal, online and phone calls
- Support Cafe Manager by ensuring smooth operations helping in whatever capacity required
- Ensure and maintain cleanliness of workplace and restaurant
- Flexibility with working roster and operational hours
- Punctual and presentable.
- Resolved customer complaints efficiently in a professional manner.
Assembly / pick and pack
Heritage Brands
09.2022 - 02.2023
- Assembly worker, labelling and wrapping products
- Use of RF scanning gun
- Picking and packing products for orders according to manifests
- Gained knowledge on how to organise and arrange products for orders
- Communicate well with other work colleagues to meet the order demands.
Customer Service Retail | POS STATION
Lovisa
09.2022 - 02.2023
- Great front of house customer service, greeting, helping and attending to the needs of customers; always with a kind and positive attitude
- Stock check and replenish
- Coordinated customer orders, tracked shipments and ensured timely delivery.
- Provided accurate product information to customers in a timely manner.
- Responded promptly to customer inquiries and complaints via phone, email or social media.
- Assisted with data entry into the company's order management system.
- Processed payments for orders and ensured accuracy in billing documents.
- Maintained updated records of customer interactions and transactions.
Customer Service
KFC Keysborough
01.2022 - 10.2022
- Front of house and drive though customer service greet customers and taking orders
- Packing orders
- Cleaning tables in the restaurant and service and kitchen areas cleaned continuously
- Ensure food, drink and non-food items are stocked up and surfaces are kept clean
- Follow work place safety for self, staff and customers.
Education
High School Diploma -
Keysborough Secondary College
11-2022
Skills
- Strengthening customer service experience
- Strong Communication ability and potential
- IT savvy and literate
- Experience with Telephone, online and verbal orders
- Great interpersonal skills
- Highly productive and efficient
- Consistent and Hard working
- Great team worker
- Willing to learn and develop
- Respectful and honest
- Committed and motivated
- Friendly, caring and considerate
- Eager to learn and quick to adapt
- Great im a fast paced work environment
- Order Picking
- Labeling and Tagging
- Quick Learner
- Professionalism and Punctuality
- Critical Thinking
- Storage and Stacking
- Wrapping and Banding
- Materials Movement
references
reference upon request
Timeline
Voice Picker
Programmed Skilled Workforce
04.2024 - 06.2024
Voice Picker
National Workforce
01.2024 - 04.2024
Customer service All Rounder
Mr. Craftsman Keysborough
01.2023 - 01.2024
Assembly / pick and pack
Heritage Brands
09.2022 - 02.2023
Customer Service Retail | POS STATION
Lovisa
09.2022 - 02.2023
Customer Service
KFC Keysborough
01.2022 - 10.2022
Basketball Referee
Springers Leisure Centre Keysborough
01.2019 - Current
High School Diploma -
Keysborough Secondary College
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