Manal Zakaria
Truganina,VIC
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Trustworthy and dedicated with 4 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Poultry N More
Hoppers Crossing, VIC
02.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Aged Care Worker
Melbourne Genuine Care
Hoppers Crossing, VIC
05.2019 - 12.2020
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Organized special events for residents that promoted participation, enjoyment, and community involvement.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
Altona Secondary College
Altona, VIC2000
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Guest Services
- Customer inquiries
- Customer Assistance
Certification
First aid
CPR
WWC
Ndis screening
Cert III in Aged Care
Cert III in Teacher Aid
Languages
Arabic
Full Professional
English
Full Professional
Timeline
Customer Service Cashier
Poultry N More
02.2021 - Current
Aged Care Worker
Melbourne Genuine Care
05.2019 - 12.2020
Altona Secondary College