Manali Kabra
Hughesdale,VIC
Summary
Organized Operations Support Admin verifies orders and coordinates fulfillment services to support operational efficiency. Fosters collaborative team environment to drive positive customer experiences. Proficient with office machinery and leverages strong multi-tasking skills to meet deadlines by prioritizing assignments.
Overview
4
4
years of professional experience
Work History
Sales Operational Support Admin
TSA Group
03.2023 - Current
- Providing Sales Support to the entire Channel Nine Publishing team as TSA is a sales partner with Nine for all print & digital media publications.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained database systems to track and analyze operational data.
Customer Support Officer
TSA Group
09.2022 - 02.2023
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Food and Beverage Team Leader
Soul Origin
02.2021 - 01.2022
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Resolved customer complaints involving food or beverage quality and service.
- Coordinated daily shift safety and sanitation procedures for cafe areas and entire restaurant.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
Food and Beverage Team Member
Soul Origin
08.2020 - 01.2021
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized cafe to comply with hygiene and health regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Education
MBA - International Business Management
La Trobe University
Melbourne, VIC12.2020
Bachelor of Commerce - Accounting And Business Management
Ahmedabad University
India06.2018
Skills
- Advanced Computer Literacy
- MS Office
- Client Management
- Sales Support
- Scheduling
- Work Control Processes
- CRM
- SharePoint
- Operations Tracking
- Process Analysis
- Data Analysis
- Process Improvement
- Quantitative Skills
- Customer Satisfaction
- Administrative Support
- Account Management
- Customer Feedback
- Customer Relations
- Customer Accounts Management
- Operational Efficiency
Hobbies
1. Yoga
2. Swimming
3. Cooking
Timeline
Sales Operational Support Admin
TSA Group
03.2023 - Current
Customer Support Officer
TSA Group
09.2022 - 02.2023
Food and Beverage Team Leader
Soul Origin
02.2021 - 01.2022
Food and Beverage Team Member
Soul Origin
08.2020 - 01.2021
MBA - International Business Management
La Trobe University
Bachelor of Commerce - Accounting And Business Management
Ahmedabad University
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