Summary
Overview
Work History
Education
Skills
Additional Information
Professional References
Timeline
Generic

Manasa Gorkhaly

Student
Parramatta,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of post-secondary education
3
3
years of professional experience

Work History

Sandwich Artist and Team Member

SUBWAY®Restaurants Gymea
Gymea , Nsw
08.2020 - Current
  • Ensured food storage and preparation areas are maintained according to Health and Safety standards and complied with required Food Standards practices
  • Performed all opening and closing procedures including till operation, daily cleaning and monitoring stock levels
  • Assisted customers in choosing menu items by providing food complementing information.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Met sales targets by encouraging customers to buy extra food items such as drinks and sides.
  • Shared information with customers about menu items, preparation methods and ingredients.
  • Interpreted food order slips per shift to prepare food according to customer orders.
  • Assisted guests, including offering personable greetings and taking orders.
  • Oversaw daily operations to ensure high levels of productivity.

Venue Customer Service Officer

Netball Central
Sydney Olympic Park, NSW
02.2020 - 03.2020
  • Prepared courts for sports booking and assist external “users” with any extra equipment needs
  • Displayed high levels of customer service and ensured facility was prepared for following event/booking
  • Assisted with set-up of front of house resources for all bookings and activities within venue including front desk entry points, box office equipment and PS equipment
  • Received and reported feedback from customers and clients, and actively made efforts to address any issues and identified continuous improvement opportunities whenever possible.
  • Exceeded goals through effective task prioritization and great work ethic.

Christmas Causals Team Member

Typo, Cotton On Group
Glebe, NSW
10.2019 - 01.2020
  • Greeted customers and assisted them as required to maintain highest level of customer service
  • Maintaining appearance of store’s interior and exterior to company standards
  • Checking out customers using electronic pint if sales system Stocked inventory on sales floor and back stockroom.
  • Participated in team-building activities to enhance working relationships.
  • Developed and maintained courteous and effective working relationships.
  • Eliminated downtime and maximized revenue by providing top project quality control

Junior Office Assistant

Cambridge Hotel Sydney
Surry Hills, NSW
08.2018 - 10.2019
  • Performed day to day administrative tasks including filing, typing and keeping records
  • Assisted in customer feedback and guest reputation, which involves responding to guest feedbacks on social media and other online platforms
  • Updated and made guest bookings in system Interacted with guests, responded and accommodated guests’ requests on booking.
  • Provided clerical assistance to senior staff, such as arranging meetings, making copies and answering emails.
  • Maintained complete and accurate files in both physical and digital formats.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Utilized RMS Cloud to input all key data into hotel's database system.

Teacher/Teaching Assistant

Rato Bangala School
Kathmandu , Nepal
08.2017 - 06.2018
  • Taught Language Skills, Literature and Social Studies to Grade 8 students Assisted grade teachers with assessment of assignments
  • Facilitated during major school events such as Sports Days, Literature and Math Fairs, annual class assemblies
  • Assisted teachers and staff members in typing, editing and printing articles for school magazine
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Planned and implemented integrated lessons to meet national standards.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Graded and evaluated student assignments, papers and course work.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.

Education

Bachelor of Arts - Psychology

Macquarie University
North Ryde, NSW
07.2018 - Current

GCE A-levels -

Rato Bangala School
Kathmandu, Nepal
04.2005 - 07.2017

Skills

    Team member coaching

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Additional Information

  • Received “Employee of the Quarter” for attitude and effort at Cambridge Hotel Sydney for the period of January to February 2019

Professional References

Subhuj Singh Pradhan – Assistant General Manager

Cambridge Hotel and Adge Apartments

222 Riley St, Surry Hills NSW

Ajit Vala – Franchisee and Manager

Subway Gymea

60 Gymea Bay Rd, Gymea, NSW

Timeline

Sandwich Artist and Team Member

SUBWAY®Restaurants Gymea
08.2020 - Current

Venue Customer Service Officer

Netball Central
02.2020 - 03.2020

Christmas Causals Team Member

Typo, Cotton On Group
10.2019 - 01.2020

Junior Office Assistant

Cambridge Hotel Sydney
08.2018 - 10.2019

Bachelor of Arts - Psychology

Macquarie University
07.2018 - Current

Teacher/Teaching Assistant

Rato Bangala School
08.2017 - 06.2018

GCE A-levels -

Rato Bangala School
04.2005 - 07.2017

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