Manasa Jain
North Melbourne,VIC
Summary
Results-driven Information System Engineer with 4+ years of expertise deploying and maintaining LAN and WAN Infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
DESKTOP/EUC ENGINEER
ASAHI BEVERAGES
04.2022 - Current
- Responsibilities: Responds to client inquiries and provides technical support to users
- Troubleshoots hardware and software issues
- Provides instructions or directly sets up desktop hardware
- Assists with installation of computer software and operating system updates
- Records logs of rendered support
- Maintained computer systems, servers, and networks in corporate office for end users
- Windows Update Server (WSUS) build, configure, maintain for increasing efficiency in patching machines, servers
- Active Directory & DNS - implementation, migration, maintenance
- Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls
- Documented all server and network problems and other unusual events in detail
- Upgraded and expanded network systems and their components
- Built server systems and installed racks
- Completed remote repairs involving software solutions and hardware repairs
- INTUNE and SCCM management.
APPLICATION SUPPORT ANALYST
Me BANK
04.2021 - 04.2022
- Responsibilities: Monitoring and responding to open tickets submitted through an incident management system
- Troubleshooting and escalating alerts that cannot be resolved to appropriate section
- Prioritizing and handling service requests and incidents
- Progressing issues and providing relevant information for troubleshooting or for clarification
- Assessing problems and coming up with plans designed to help avoid problems in the first place
- Leading developers
- Keeping records
- Providing on-call support
- Participating in application change and deployment activities.
SERVICE DESK ANALYST
AUSTRALIA POST
06.2020 - 03.2021
- Responsibilities: Fixing technical issues and helping users when problems arise, addressing user requests and issues
- Ensuring software licenses are up-to-date and compliant
- Managing the company's IT equipment and software
- Investigating and resolving hardware and software glitches
- Keeping the company's knowledge base current and valuable
- Setting up and testing new hardware to ensure it works correctly
- Installing and configuring software on computers
- Logging all service desk communications and document issue resolution using an ITSM system.
SYSTEM ENGINEER
AQUA SMART RO
01.2018 - 02.2019
- Responsibilities: Accessing system, determining problem, providing solutions to issues which rise
- Designing system and upgrading system
- Maintaining systems and providing possible improvement which can be made to a system
- Analyzing and correcting the errors caused by system as required
- Installing, testing, configuring, and maintaining operating systems, application software and system management tools
- Monitoring all the system which has been installed and infrastructure.
Education
Master of Science - Information Technology
Charles Sturt University
Melbourne, VIC06.2021
Skills
- Technical reporting
- System Troubleshooting
- Root Cause Analysis
- Problem-Solving
- Critical Thinking
- Computer Skills
- Problem Resolution
- Process Development
- Time Management
- Decision-Making
- IT skills
- System Design
Qualificationscertifications
- Windows Server 2019 (Install and Configure Active Directory) - LinkedIn Learning, completed October 2021
- CISCO CCNA - LinkedIn Learning, completed October 2021
- Learning Service Now - LinkedIn Learning, completed October 2021
- Ethical Hacking, Smart Sheet - LinkedIn Learning, completed October 2021
- Office 365 - LinkedIn Learning, completed November 2021
- Master of Information Technology - Charles Sturt University, August 2021
- Bachelor of Electronics and Communication - VTU (India), May 2018
- Microsoft Azure Fundamentals -Microsoft, Completed October 2022
Keyitskills
- Networking: Solid knowledge of computer hardware configuration and network fundamentals, VPN technologies and database.
- TCP/IP: Experience with switches and routers, IPV4 addressing and sub-netting, IPV6 addressing, security and firewall, TCP/IP Protocol Suites for communication protocol in private computer networks.
- LAN/WAN: Proficient in access point, troubleshooting, desk support, active directory.
- Programming: Skilled in Embedded C in developing hardware that involves coding (Arduino UNO, Configuration of WI-FI Module).
- AWS: Solid knowledge of hybrid, private and public cloud, and cloud services like Azure and Amazon. Experience in creating a website with Word Press and cloud, developing a multiple network instance using Virtualization, setting up an access control for the server and using a software tool of AWS Cloud and Amazon.
- Wireless Communication: Experience in designing various types of antennas to reduce maintenance and installation cost of antennas compared to other networks and to determine its transmission rate. Software: Skilled in MATLAB, Microprocessor, and Microcontroller to perform design applications, signals processing, image and video processing and measuring computational finance.
- Hardware: 4 years' experience in hardware design components from circuit level to component building for various electronics projects including assembling and conducting experiments in analog and digital.
- Customer Service: 2+ years' experience providing support to clients such as solving their queries, attention to detail, billing support and interpersonal skill about how to checkout billing counter, service handling.
References
Reference available on request
Certification
Windows Server 2019 (Install and Configure Active Directory) – LinkedIn Learning, completed October 2021
CISCO CCNA – LinkedIn Learning, completed October 2021
Learning Service Now– LinkedIn Learning, completed October 2021
Ethical Hacking, Smart Sheet – LinkedIn Learning, completed October 2021
Office 365 – LinkedIn Learning, completed November 2021 Master of Information Technology – Charles Stuart University, August 2021
Bachelor of Electronics and Communication – VTU (India), May 2018
Azure Fundamentals -Microsoft, Completed October 2022
Timeline
DESKTOP/EUC ENGINEER
ASAHI BEVERAGES
04.2022 - Current
APPLICATION SUPPORT ANALYST
Me BANK
04.2021 - 04.2022
SERVICE DESK ANALYST
AUSTRALIA POST
06.2020 - 03.2021
SYSTEM ENGINEER
AQUA SMART RO
01.2018 - 02.2019
Master of Science - Information Technology
Charles Sturt University
Similar Profiles
Kyle ParrKyle Parr
National Field Sales Manager at Asahi BeveragesNational Field Sales Manager at Asahi Beverages
Matthew ReesMatthew Rees
National Field Sales Manager - RECA Department at Asahi BeveragesNational Field Sales Manager - RECA Department at Asahi Beverages
AYRA SOFIA SOSA MONSALVEAYRA SOFIA SOSA MONSALVE
Team Leader - BULK DC at Asahi Beverages Pty LtdTeam Leader - BULK DC at Asahi Beverages Pty Ltd
Aglaia PapageorgiouAglaia Papageorgiou
Customer Logistics Manager - Secondment at ALB - Asahi BeveragesCustomer Logistics Manager - Secondment at ALB - Asahi Beverages
Rasa WetherillRasa Wetherill
Thai Airways-flight-attendant at Thai AirwaysThai Airways-flight-attendant at Thai Airways