Manasa Madupuri
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Retail Assistant
Vinnies
Ipswich, QLD
03.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
Customer Service Team Member
United Petroleum/Pie Face
Roma
01.2018 - 03.2022
- Customer service, cash/card handling, food preparation & handling, inventory management, stocktake & ordering, merchandising & promotions, receiving deliveries & restocking shelves, cash draw reconciliations, recordkeeping, cleaning & hygiene, ensuring the safety of the station
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
- Contributed to company growth by identifying areas of improvement in customer service processes and implementing effective solutions.
Study Abroad Consultant
Storm Overseas Consultancy
01.2017 - 01.2019
- Customer account management, client consultation, information gathering to determine the goals & requirements of the client, providing information & advice about study abroad options, liaising with international schools, colleges & universities, preparing study applications, advising on visa application process, arranging living arrangements abroad, handling student issues & complaints while abroad, recordkeeping & documentation, data gathering & analysis
Education
Master of Business Administration - Human Resources Management
Osmania University
Hyderabad06.2016
Bachelor of Technology (Electronics & Communication Engineering) - Electronic Communication And Engineering
Jawaharlal Nehru Technological University
Karimnagar04.2014
Skills
- Word
- Excel
- PowerPoint
- Outlook & email
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Cash Register Operation
- POS System Operation
- Flexible schedule availability
Volunteer Roles
- Retail Assistant, Vinnies Ipswich, March 2024 to present, Customer Service, Cash/Card Handling, Stocking Shelves, Helping store's appearance, Unloading Deliveries, Handling Complaints, Labelling merchandise
- Support Worker, Pinaroo Roma INC Aged Care, 2019 to 2020, Personal support, Daily living assistance, Ensuring the safety & cleanliness of residents living quarters, Emotional & social support, Activity volunteer, Cooperating with healthcare teams to implement care plans
References
- Sandesh Darshanala, United Pertroleum/Pie Face, 0416541113
- Angela, Vinnies (Manager),0419655877
Hobbies and Interests
- Swimming
- Badminton
Languages
English
Full Professional
Hindi
Professional Working
Telugu
Native or Bilingual
Timeline
Retail Assistant
Vinnies
03.2024 - Current
Customer Service Team Member
United Petroleum/Pie Face
01.2018 - 03.2022
Study Abroad Consultant
Storm Overseas Consultancy
01.2017 - 01.2019
Master of Business Administration - Human Resources Management
Osmania University
Bachelor of Technology (Electronics & Communication Engineering) - Electronic Communication And Engineering
Jawaharlal Nehru Technological University