Summary
Overview
Work History
Education
Skills
Reading, writing, cooking
Timeline
Generic

Mandeep Kaur

Café Manager
Epping,VIC

Summary

Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.

Overview

2
2
years of post-secondary education
12
12
years of professional experience

Work History

Cafe Manager

Uncle Frankie's
Thursday Island, QLD
10.2019 - 06.2021
  • Secured daily cash by verifying totals and making nightly deposits.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Responded to emergencies with calm approach, including events occurring outside business hours.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.

Cafe Manager

Makai Cafe
Thursday Island, QLD
10.2018 - 09.2019
  • Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Supported customers with unique dietary challenges with customizable menu offerings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Drafted invoices for completed work.

Restaurant Manager

Punjab Café
Melbourne, VIC
12.2014 - 09.2018
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.

Crew Member

McDonald's
Thomastown, VIC
06.2009 - 11.2014
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

High School Diploma -

Ozford College of Hospitality
Melbourne, VIC
02.2009 - 01.2011

Skills

    Hiring and training

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Reading, writing, cooking

I really enjoy reading non-fiction books, journalizing everyday and love to cook for my family and friends.

Timeline

Cafe Manager

Uncle Frankie's
10.2019 - 06.2021

Cafe Manager

Makai Cafe
10.2018 - 09.2019

Restaurant Manager

Punjab Café
12.2014 - 09.2018

Crew Member

McDonald's
06.2009 - 11.2014

High School Diploma -

Ozford College of Hospitality
02.2009 - 01.2011

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Mandeep KaurCafé Manager