Mandeep Kaur
Perth
Summary
Tech-savvy Network/Desktop Support Engineer with an experience of almost a year in comprehensive designing, implementing and maintaining the growing network infrastructure. Analytical and logical professional quickly learns new concepts paired to complement understanding of networking protocols and OSI or TCP models. Commended for providing top-notch, hands-on technical support for WAN, LAN, proxy, and security devices. Moreover, competent Desktop Support Engineer well-versed in assisting users with a diverse computer systems, mobile devices, and peripheral equipment problems. Familiar with security standards and optimization. Effectively operates autonomously to troubleshoot and fix concerns. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level IT position. Ready to help the team achieve company goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Associate Network Engineer
Datacom
10.2022 - Current
- Recommended network security standards and upgrades to management.
- Responsible for supporting day to day network activities, BAU tasks such as Incident management and requests in multi-vendor network environments including Cisco, Meraki, Fortinet, and Palo Alto.
- Troubleshoot complex multi-vendor network service provider issues.
- Attend to incidents and request tickets via the IT Management System to required service level targets - Use of Cherwell ticketing system and Service Now.
- Provide level 1 networking support for Transport for New South wales and Commercial customers across Australia.
- Provided detailed network diagrams and procedural guidelines.
- Use different types of platforms and software to monitor and support customer networks. For example: Spectrum, Zeus, DNAC, ISE and WLC.
- Perform daily tasks and Health checks as per the company procedures and guidelines.
- Maintain Network related documentation and Knowledge article creation.
- Provide Network Performance reports.
- Reviewing and actioning network alerts: Device offline, High utilization alerts, server down issue.
- Perform the manual, SDWAN and DNAC upgrade of the Cisco devices.
- Installation, configuration, performance optimization and administration of wireless controller, network switches and routers.
- Use of infoblox to conserver the DHCP pool or to extend the subnet for the use of users.
- Provided comprehensive training to junior engineers, fostering a culture of growth and continuous learning within the team.
- Delivered consistent results under pressure by managing time effectively during high-stakes situations involving critical networks outages or cyber threats.
- Collaborated with team members to design, configure, and deploy large-scale network projects.
Supervisor and Checkout Operator
IGA Supa
08.2021 - 04.2023
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Checked electronic wire transfers to verify accuracy and protect store and customer interests.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed staffing levels to provide optimal support for cash register operations.
- Processed customer refunds and exchanges according to established guidelines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
Network Project Engineer, Voulnteer
Murdoch University
07.2020 - 07.2022
- Diagnosed network problems involving a combination of hardware, software, power, and communications issues.
- Create and maintain a LAN network inside the lab
Prepared a variety of different written
communications, reports, and documents to
ensure smooth operations. - Initiated and managed network, step by step troubleshooting of the scenario given in the project.
- Collaborated with the management team to achieve
target. - Monitored stability of the network and wireless services to deliver comprehensive stability.
- Perform updates, repairs, upgrades, backups, and other maintenance tasks.
- Maintain user account details across all systems (active directory), and verify the state of scheduling backup tasks, data, and media.
- Administer servers, desktop computers, printers,
routers, switches, firewalls, phones, personal digital
assistants, smartphones, software deployment,
security updates and patches. - Explained technical information in clear terms to
non-technical individuals to promote better
understanding. - Complete the project by using EVE-NG software, packet tracer, putty.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Senior Secondary Teacher
Army Public School
04.2017 - 09.2019
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Evaluated students' academic and social growth, kept appropriate records and prepared progress reports to gauge performance.
- Administered standardized tests in accordance with testing programs.
- Assessed and improved lesson plans through implementation and experimentation.
- Utilized organized, methodical and technical approach to teaching concepts.
- Organized laboratory activities, prepared lectures and design experiments for optimum learning.
- Addressed consistent behavior problems with students, parents and senior staff.
- Delivered audio-visual presentations on various platforms to cater to different learning styles.
- Developed communicative relationships with students and parents to support learning.
- Worked collaboratively with school administrators to implement intellectually challenging visual arts program that provided creative outlet for students.
- Distributed and collected classroom materials such as worksheets, quizzes and tests.
Education
Masters Of Information And Technology - Networking And Cybersecurity
Murdoch University
07.2020 - 06.2022
Bachelor Of Education - Education
Khalsa College of Education
08.2011 - 02.2012
Skills
IP address structure
Network Troubleshooting
Firewall technology
Routing protocol
Subnetting
Cisco router and switch security
Layer-2/3 protocols
SDWAN
DNAC
Certification
CCNA - Cisco Certified Network Associate
References
The detail of references will be furnished upon request
Timeline
Associate Network Engineer
Datacom
10.2022 - Current
Supervisor and Checkout Operator
IGA Supa
08.2021 - 04.2023
Network Project Engineer, Voulnteer
Murdoch University
07.2020 - 07.2022
Masters Of Information And Technology - Networking And Cybersecurity
Murdoch University
07.2020 - 06.2022
Senior Secondary Teacher
Army Public School
04.2017 - 09.2019
Bachelor Of Education - Education
Khalsa College of Education
08.2011 - 02.2012
CCNA - Cisco Certified Network Associate
TUFIN 1-4 Certificates
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