Mandeep Kaur
Kalkallo
Summary
Dynamic customer service professional experienced in retail store set-ups. Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Build and maintain enduring customer relationships to boost sales and generate repeat business.
Overview
12
12
years of professional experience
Work History
Passenger Service Agent
Menzies Aviation
Melbourne
05.2025 - Current
- Checked in passengers, assigned seats, and issued boarding passes.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Managed customer service inquiries, resolving issues to enhance passenger satisfaction.
- Maintained a clean and organized check-in area to enhance customer experience.
Customer Service Representative (Part-time)
Coles Supermarkets
04.2016 - Current
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
- Listen attentively to caller needs to ensure a positive customer experience.
- Access electronic and paper cataloging systems to look up product information and availability.
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
- Merchandising of new store shelves, arrangement of floor, wall and windows display.
- Responsible to assign staff to cover continuous stocking at peak hours.
In-bound Customer Consultant (Contract)
Australia Post
07.2023 - 12.2023
- Receiving customer enquiries through calls, accurately record customer information, case interactions and activities.
- First point of contact for product and service support to customers through calls.
- Learn and articulate product knowledge to effectively resolved issues.
- Provide customers resolution on disputed cases and send the cases to relevant facilities.
- Maintained knowledge of company values products and services to promptly resolve complaints and concerns.
Assistant Operator (Full-time)
Note Printing Australia
01.2018 - 03.2020
- Order work from logistics to meet production requirements.
- Knock up and aerate sheets to the required standard for continuous feeding.
- Installing, removing and storing of secura paks.
- Prepare new foil reels to be ready for production.
- Loads foil reels on OPTI NOTA PRESS and line them up.
- Conduct regular quality checks (testa tape etc).
- Set up and use pre loader and scissor lifter and height adjustable knock up benches.
- Maintain a required amount of secura parks sets are available.
Customer Service Representative (Part-Time)
Northern Indoor Sports
01.2014 - 12.2017
- Advising customers on a wide range of NISC products and services.
- Answering phone calls and solving customer complaints.
- Responding to emails and filing up the paperwork.
- Cash handling.
Process worker (Part-time)
Sugar and Spices – Food Production
01.2014 - 12.2015
- Picking, packing, labelling and palletizing the products.
- Ensuring smooth running of belts.
- Informing supervisor about product quality or defect.
- Detail cleaning, floor cleaning.
Education
Bachelor of Commerce -
MJPR University
BareillySkills
- Customer service
- Product knowledge
- Complaint resolution
- Reservation management
- Call handling
- Effective communication
- Active listening
- Attention to detail
- Organizational skills
- Problem-solving
References
- Jaspreet Singh, Owner/Director, Northern Indoor Sports Centre, 0433 553 738
- Urja Patel, Supervisor, Coles Supermarket, 0452 514 289
- Simarpreet Kaur, Team Supervisor, Australia Post, 0420 866 849
Timeline
Passenger Service Agent
Menzies Aviation
05.2025 - Current
In-bound Customer Consultant (Contract)
Australia Post
07.2023 - 12.2023
Assistant Operator (Full-time)
Note Printing Australia
01.2018 - 03.2020
Customer Service Representative (Part-time)
Coles Supermarkets
04.2016 - Current
Customer Service Representative (Part-Time)
Northern Indoor Sports
01.2014 - 12.2017
Process worker (Part-time)
Sugar and Spices – Food Production
01.2014 - 12.2015
Bachelor of Commerce -
MJPR University