Mandeep Kaur Chauhan
Cockburn Central,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Technical Support Intern
ACMi College
Perth, WA
10.2022 - 04.2023
- Assisted customers with technical support inquiries, troubleshooting hardware and software issues.
- Developed customer service skills to effectively communicate with clients over the phone and through email.
- Provided assistance in setting up new computers, printers, and other IT-related equipment.
- Installed applications on users' computers according to company standards.
- Resolved internet connection problems for users both inside and outside of the office network.
- Performed daily system checks to ensure optimal performance of all computer systems.
- Created user accounts in active directory as needed by team members or clients.
- Maintained accurate records of all customer interactions using ticketing system software.
Inbound Customer Service Representative
TSA Group
Perth, WA
04.2022 - 10.2022
- Answered incoming customer inquiries via telephone and email.
- Resolved customer complaints in a timely manner.
- Provided customers with product and service information.
- Processed orders, forms, applications, and requests.
- Developed and maintained positive customer relationships.
- Identified customer needs and determined appropriate solutions.
- Reviewed accounts for past due balances or other irregularities.
- Assisted customers with billing questions or payment issues.
- Verified account information to ensure accuracy of data entry.
- Entered new customer information into system database.
- Navigated through multiple systems to resolve customer requests.
Education
Masters of Information Technology -
Murdoch University
PerthBachelor of Science - Computer Applications
Punjabi University
PunjabSkills
- Operating Systems
- System Administration
- Documentation Support
- Technical Support
- Documentation Management
Certification
- Outlook Microsoft 365
- ITIL Learning
- Azure Active Directory
Timeline
IT Technical Support Intern
ACMi College
10.2022 - 04.2023
Inbound Customer Service Representative
TSA Group
04.2022 - 10.2022
Masters of Information Technology -
Murdoch University
Bachelor of Science - Computer Applications
Punjabi University
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