Manh Hoang
Ardeer,VIC
Summary
Currently enrolled in Melbourne University completing a Bachelor of Arts, as well as working for Derrimut McDonalds. Pro efficient and time management customer service skills with experience resolving complex customer inquiries. Passionate about building strong customer relationships, and increasing customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Area Manager
McDonalds
09.2022 - Current
- Served high-volume restaurant under time conditions
- Obeyed safety guidelines and food handling safety regulations
- Crossed train in both customer service front of store and back of house
- Trained 10+ trainees under training procedures and program of McDonalds
- Delivery management for store.
Waiter
Lakeside Banquet and Convention Centre
05.2022 - 02.2023
- Greeted, seated, and served customers in a section of 6 tables in a high-volume wedding reception
- Served 6 tables a night with 60+ guests at a time
- Stocked napkins, cutlery, and other supplies
- Learned lists of 15+ entree, mains and desserts
- Described dish to guests and answered questions as needed to ensure satisfaction
- Followed guidelines for allergy, diet requirements and obeyed food handling safety regulations and procedures.
Education
Bachelor of Arts - Media And Communication And Criminology
The University of Melbourne
Melbourne, VIC2028
Victoria Certificate of Education -
Victoria University Secondary College
Melbourne, VIC2023
Skills
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
Certification
- CPR Training, Accredited First Aid Courses - Completed 03/2024
- First Aid Training, Accredited First Aid Courses - 03/2024
- First Fire Attack Training, Prepare to Act - 03/2024
References
- Melanie Fan, Restaurant Manager, 0451807272, Derrimut McDonalds
- Vineeth Atmakuri, Assistant Restaurant Manager, 0478659945, Derrimut McDonalds
Timeline
Area Manager
McDonalds
09.2022 - Current
Waiter
Lakeside Banquet and Convention Centre
05.2022 - 02.2023
Bachelor of Arts - Media And Communication And Criminology
The University of Melbourne
Victoria Certificate of Education -
Victoria University Secondary College
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