Manikanta Varma Gottumukkala
Carnegie,VIC
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Specialist
TECH GENIUS
01.2024 - Current
- Oversee user accounts, group policies, and security permissions within Active Directory to ensure precise user access and seamless authentication processes
- Perform accurate installation, configuration, and maintenance of IT systems, following best practices and user requirements to enhance operational efficiency and user productivity
- Spearhead the smooth transition to and management of Microsoft 365, including deployment, configuration, and oversight of Office applications and cloud services
- Implement systematic troubleshooting methodologies aligned with ITIL incident management practices to effectively diagnose and resolve technical issues at their root causes
- Conduct meticulous installation, configuration, and maintenance of networking components such as routers, switches, and firewalls to uphold uninterrupted operations and secure data transmission
- Enforce strict adherence to governance protocols and standards while leveraging Azure services to bolster security and scalability
- Efficiently utilize ticketing systems to monitor and prioritize technical issues, ensuring timely resolution and comprehensive documentation of solutions for future reference and process enhancement.
- Determined hardware and network system issues using proactive troubleshooting techniques.
IT Support Level 1
Ampol Energy
06.2023 - 12.2023
- Manage user accounts in Azure Entra, including creation, modification, and termination, to ensure appropriate access permissions
- Provide immediate support for password-related issues by resetting user passwords
- Perform imaging and deployment of operating systems and software applications on user machines to ensure standardized configurations and efficient functionality
- Install, configure, and maintain all IT equipment, including workstations, laptops, printers, and communication devices, to support seamless operations across the organization
- Utilize the Halo ticketing system to receive, log, categorize, prioritize, and assign tickets
- Ensure timely resolution of incidents and requests within defined SLAs
- Deploy software applications through System Center Configuration Manager (SCCM) and monitor system, network, and application performance to optimize network efficiency and recommend improvements.
- Supported network infrastructure by performing installations, configurations, and basic troubleshooting tasks.
- Conducted training sessions for end-users on proper usage of systems and applications, increasing overall productivity levels.
Education
Master of Science - Cyber Security
Latrobe University
Bundoora, VIC08.2022
Bachelor of Science - Computer Science And Programming
Sathyabama University
Chennai, INDIA05.2019
Skills
- Networking: DHCP, DNS, TCP/IP, Router, Switches
- Virtual Technologies: Hyper-V, VMware
- Operating Systems: Microsoft Windows 10, Windows 11, Windows Server 2019, MacOS
- Applications: Microsoft Office 365, Desktop Apps, RMM, ZOOM, MS Teams
- Cloud Technologies: Office 365, Microsoft Azure, Active Directory, SharePoint, MS Teams
- Ticketing: Kaseya, OS Ticketing, ServiceNow
- Backup Technologies: Windows Backup, Office 365 Backup, Altaro, IDrive
- Hardware and Network: Installation, Upgradation, Assembly, Configuration, Maintenance
- ITIL Processes
- Printer troubleshooting
Websites
Certification
Microsoft 365 certified: Endpoint administrator Associate, 06/01/24
Attributes
- Analytical
- Proactive
- Detail-oriented
- Team player
- Customer-focused
- Resourceful
- Adaptable
- Continuous learner
Personal Information
Title: IT Support Specialist
Languages
English
Full Professional
Telugu
Native or Bilingual
Timeline
IT Support Specialist
TECH GENIUS
01.2024 - Current
IT Support Level 1
Ampol Energy
06.2023 - 12.2023
Master of Science - Cyber Security
Latrobe University
Bachelor of Science - Computer Science And Programming
Sathyabama University
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