Summary
Overview
Work History
Education
Skills
Certification
Work Rights
Timeline
SeniorSoftwareEngineer

Ram Hardas

IT Support Specialist
Sydney,NSW

Summary

CAREER OBJECTIVES I am an experienced IT support engineer who is driven and committed, with experience in end user support and services, including maintaining desktop PCs, Laptops, Servers, and network hardware. I am well versed in Active Directory, Office 365, Outlook, Teams, One Drive, SharePoint, remote support, virtualization, file sharing, backup technologies and ticketing systems along with knowledge and experience of troubleshooting hardware, software, and network related issues. I'm now looking for an IT Support role with an organization where I can further excel my career along with the company’s development. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Innovate IT
Sydney
06.2022 - Current
  • Diagnosing and resolving technical issues through phone, email, and ticketing systems (currently using OS Ticketing System)
  • Installing and maintaining computer hardware, software, and other equipment to meet client requirements
  • Guide users through step-by-step solutions, ensuring customer satisfaction
  • Using remote support tools for troubleshooting issues on remote machines
  • Escalate complex technical issues to higher-level support engineers or appropriate departments as required
  • Assisting users with Microsoft 365 account setup, password management, and account synchronization across devices
  • Establishing Active Directory (AD) infrastructure, user management and administration
  • Experience with Azure platform and its core services, such as virtual machines, storage accounts, and networking
  • Implementing Group Policy Objects (GPOs) as per company’s SLAs and ITIL framework
  • Implementation of dedicated file servers, allocating and delegating file system and shared folder access, mapping shared drives and printer management
  • Implementing VPN solutions to implement network security and protect data from unauthorized access
  • Working on server virtualization technologies, such as VMware or Hyper-V, and administration tasks such as creating virtual machines and managing virtual networks
  • Assisting on cloud-based file sharing platforms, such as Microsoft SharePoint, Google Drive, OneDrive, or Dropbox, including user account management and access control at enterprise level
  • Developing a knowledge base that enables users to solve problems, on their own which ultimately reduces the number of repetitive support requests.

Service Desk Support

NextWaveMSP
Sydney
08.2021 - 05.2022
  • Diagnosing and resolving hardware and software issues for end users, ensuring minimal downtime and maximum productivity
  • Using remote support tools and techniques to provide efficient troubleshooting assistance to users working remotely
  • Providing technical support for networking infrastructure, including LAN, WAN, and wireless networks
  • Performing user account management tasks such as password resets, access provisioning, and permissions management on Microsoft 365
  • Providing technical support for Active Directory, including user account management, group policy troubleshooting, and permissions management
  • Experienced in Azure services and their use cases, such as virtual machines, storage accounts, databases, and networking components
  • Proficient in providing technical support for virtualization technologies, including VMware, Hyper-V, and Citrix
  • Proficient in providing technical support for file sharing and collaboration tools, including Microsoft SharePoint, OneDrive, and Google Drive.

Customer Service Officer

Art Gallery of New South Wales
Sydney
08.2019 - 07.2021
  • Assisting visitors with inquiries, ticketing, and providing information on museum exhibits
  • Handling membership services, including sign-ups, renewals, and addressing member concerns
  • Ensuring a welcoming and informative visitor experience, offering guidance throughout the museum
  • Resolving visitor complaints and feedback with professionalism and a customer-centric approach
  • Operating point-of-sale systems, processing transactions, and reconciling daily cash collections
  • Coordinating and conducting guided tours, lectures, and educational programs for diverse audiences
  • Collaborating with colleagues to organize events, workshops, and special museum programs
  • Maintaining a clean and organized museum environment for the comfort of visitors
  • Adhering to museum security protocols and assisting with emergency response procedures

Aviation screening Officer

Sydney Domestic/International Airport
Sydney
05.2018 - 08.2019
  • Conducted meticulous security screenings, ensuring passenger safety and regulatory compliance
  • Effectively operated scanning equipment, detecting prohibited items and potential threats
  • Maintained a calm and professional demeanor during high-pressure situations and interactions
  • Collaborated with fellow officers to respond swiftly to security incidents
  • Assisted in resolving passenger queries and concerns with courtesy and professionalism
  • Participated in routine security drills and exercises to enhance preparedness
  • Conducted thorough searches of baggage, cargo, and personnel as required
  • Accurately completed reports and documentation for security incidents and breaches
  • Conducted pat-down searches and inspections, adhering to established protocols
  • Implemented and upheld airport security policies, ensuring safe travel for all

Education

Graduate Diploma - IT In preparation

ITIL Foundation Level Certificate - undefined

Skills

TECHNICAL SKILLSundefined

Certification

ITIL Foundation Certificate

Work Rights

Citizen of Australia

Timeline

IT Support Specialist

Innovate IT
06.2022 - Current

Service Desk Support

NextWaveMSP
08.2021 - 05.2022

Customer Service Officer

Art Gallery of New South Wales
08.2019 - 07.2021

Aviation screening Officer

Sydney Domestic/International Airport
05.2018 - 08.2019

ITIL Foundation Certificate

12-2017

Graduate Diploma - IT In preparation

ITIL Foundation Level Certificate - undefined

Ram HardasIT Support Specialist