
Mature, confident, and diligent professional with a proven ability to efficiently manage multiple tasks in fast-paced environments. Over 3 years of experience in retail management and more than 10 years in healthcare, with expertise in excelling within high-volume settings while maintaining a customer-focused approach. Demonstrated proficiency in handling inbound and outbound customer interactions, accurate payment processing, policy explanation, and compliance-driven service, ensuring exceptional experiences for clients. Fluent in English, Hindi, Punjabi, and Urdu, well-equipped to engage with diverse customer bases while thriving in regulated environments that prioritize integrity, respect, and innovation.