Kashish
Cranbourne West,VIC
Summary
Agile and adaptable staff leader with a stellar work history, a motivational approach, and an upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious, with a diplomatic communication style focused on maximizing engagement and satisfaction. Proactive and hardworking individual, focused on continuous operational improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Medical Receptionist
ProHealth Family Medical Centre
Cranbourne East
02.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Duty Manager
Dan Murphy's Cranbourne East
06.2021 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Set goals for department and supported employees in meeting expectations.
- Formulated procedures to use in event of accidents, fires or other emergencies.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Sales Assistant
Liquorland Brandon Park
10.2020 - 04.2021
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
Assistant Manager
Babaji's Kitchen
Belgrave, victoria
08.2018 - 07.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
Graduate Diploma of Leadership And Management -
Hilton Academy
Melbourne, VIC09.2024
Diploma of Leadership And Management -
Hilton Academy
Melbourne, VIC09.2023
Certificate III of Commercial Cookery - Hospitality
AIT
Melbourne, VIC08.2020
Skills
- Google Drive
- Avid Pro Tools
- Staff Development
- Business Administration
- Staff supervision
- Financial Management
- Customer Relationship Management
- Training and Development
Certification
First Aid Certificate
Responsible Service of Alcohol (RSA)
References
References available upon request.
Timeline
Senior Medical Receptionist
ProHealth Family Medical Centre
02.2023 - Current
Duty Manager
Dan Murphy's Cranbourne East
06.2021 - Current
Sales Assistant
Liquorland Brandon Park
10.2020 - 04.2021
Assistant Manager
Babaji's Kitchen
08.2018 - 07.2020
Graduate Diploma of Leadership And Management -
Hilton Academy
Diploma of Leadership And Management -
Hilton Academy
Certificate III of Commercial Cookery - Hospitality
AIT
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