Manish Kaur
Wollert,Australia
Summary
Dynamic customer service professional with a proven track record at ProbeCX, excelling in resolving inquiries and enhancing client satisfaction. Skilled in time management and critical thinking, I consistently exceed performance goals while fostering collaboration and adaptability in fast-paced environments. Passionate about delivering exceptional service and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Customer Service Champion
ProbeCX
Melbourne, Australia
03.2025 - 10.2025
- Resolved customer inquiries by providing accurate information and solutions.
- Troubleshot issues, addressing problems and complaints in a timely manner.
- Assisted with transactions, including processing orders, returns, and exchanges.
- Documented customer interactions to maintain comprehensive records for future reference.
Digitisation Assistant
TIMG
canberra, ACT
03.2024 - 12.2024
- Scanned documents efficiently, ensuring adherence to quality assurance standards.
- Monitored image quality to maintain rigorous quality control.
- Exceeded required KPIs consistently through diligent performance.
- Communicated regularly with Production Supervisor or Manager for seamless operations.
Disability Support Worker
Axis Support
canberra, ACT
07.2022 - 11.2024
- Supported individual participation in social and recreational activities to enhance engagement.
- Monitored client behavior, reporting changes to care team for timely interventions.
- Maintained accurate documentation of client progress and care delivered.
- Assisted clients with activities of daily living, including eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Developed self-care skills focusing on personal hygiene practices.
- Ensured daily living standards by assisting clients with personal hygiene needs.
Community Support Worker
Saturn Care Pty. LTD.
01.2021 - 01.2023
- Administered medication to ensure compliance with healthcare protocols.
- Facilitated tasks outside home, including shopping and social visits to enhance engagement.
- Supported participants in achieving employment goals through tailored guidance.
- Provided personal care services to maintain participant well-being.
Supervisor
The Pelican Place
Gungahlin
01.2021 - 01.2022
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Assisted with preparation of functions to ensure smooth operations.
- Addressed customer issues and complaints promptly to maintain positive relations.
- Conducted regular performance evaluations to assess team productivity and engagement levels.
Food and Beverage Supervisor
Crowne Plaza Canberra
Canberra
01.2017 - 01.2021
- Resolved customer complaints and feedback to enhance service quality.
- Audited cash drawers at shift's end for transaction accuracy.
- Trained new hires on food handling techniques and safety regulations.
- Managed staff roster to ensure optimal scheduling and coverage.
- Assisted staff with various duties to maintain operational efficiency.
Receptionist
Professional Visa and Education Services
05.2019 - 01.2020
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Notifies company personnel of visitor’s arrival.
- Informs visitors by answering or referring inquiries.
- Direct visitors by maintaining employee and department directories.
- Healthy relationship within team.
Customer Service Assistant and Barista
Belconnen Soccer Club
Belconnen
01.2017 - 01.2019
- Customer service.
- Barista.
- Food preparation and handling.
- Cash/card handling.
Education
Disability
Australian National Training
Sydney, NSW08-2021
Diploma - Human Resource Management (HRM)
Canberra Institute of Tech
Canberra, ACT01.2019
Master of Professional Accounting (MPA) -
the Holmes Institute
Melbourne01.2018
Master of Business administration (MBA) - Business Administration
Holmes Institute
Melbourne, VIC01.2016
Master of Arts (MA) -
Kurukshetra University
Haryana01.2014
Skills
- Time management
- Team leadership
- Service orientation
- Adaptability
- Quick learning
- Customer focus
- Trend awareness
- Collaboration
- Critical thinking
Achievements In Academic Project
- Distinction in Business and Enterprise capstone project
- Capital Market and Corporate Finance Assignment
Languages
- English, Business professional level
- Hindi, Effectively native speaker
References
Available on request.
Technical Experience
- MS Office (Word, Excel, PowerPoint, Outlook)
- Software installation
- Computer assembling and repair
- Windows configuration
Workplace Training And Certification
- Barista course from TAFE
- RSA certificate
- Certificate IV in Disability
- First Aid and CPR training certificate
- Completed NDIS Workers Orientation Module certificate
- Covid-19 Infection Control Training Module certificate
- Fully covid-19 Vaccinated
Timeline
Customer Service Champion
ProbeCX
03.2025 - 10.2025
Digitisation Assistant
TIMG
03.2024 - 12.2024
Disability Support Worker
Axis Support
07.2022 - 11.2024
Community Support Worker
Saturn Care Pty. LTD.
01.2021 - 01.2023
Supervisor
The Pelican Place
01.2021 - 01.2022
Receptionist
Professional Visa and Education Services
05.2019 - 01.2020
Food and Beverage Supervisor
Crowne Plaza Canberra
01.2017 - 01.2021
Customer Service Assistant and Barista
Belconnen Soccer Club
01.2017 - 01.2019
Disability
Australian National Training
Diploma - Human Resource Management (HRM)
Canberra Institute of Tech
Master of Professional Accounting (MPA) -
the Holmes Institute
Master of Business administration (MBA) - Business Administration
Holmes Institute
Master of Arts (MA) -
Kurukshetra University