Manish Kaur
Wollert,Australia
Summary
Client-oriented and self-motivated professional with 10 years of customer support experience across diverse industries. Demonstrates expertise in delivering exceptional customer service and maintaining accuracy in financial transactions. Thrives in a motivated and collaborative team environment, working towards achieving organizational objectives and providing outstanding customer experiences. Highly skilled in utilizing accounting software, databases, and MS Office. Recognized for professionalism, thoroughness, precision, and conscientiousness. Takes immense personal pride in consistently achieving goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Digitisation assistant
TIMG
03.2024 - 12.2024
- Scanned documents efficiently.
- Tracked image standards to ensure compliance with quality benchmarks.
- Regularly outperforming targeted KPIs.
- Facilitated seamless communication with Production Supervisor and Manager.
Disability Support Worker
Axis Support
07.2023 - 12.2024
- Monitored and provided prescribed medication to recipients.
- Streamlined mobility operations via effective coordination.
- Supporting individual participation in social and recreational activities
- Undertaking tasks outside the home such as shopping, visiting friends and family
- Supporting participants to achieve their employment goals
- Observed patients' health status and catered to their individual requirements.
Community support worker
Saturn care Pty. LTD.
01.2021 - 01.2023
- Dispensed prescribed drugs and monitored administration compliance.
- Refined strategies for better mobility help.
- Promoted participation in leisure activities.
- Undertaking tasks outside the home such as shopping, visiting friends and family
- Guided participants toward achieving professional milestones.
- Empowered individuals to achieve greater levels of personal well-being.
Supervisor
The Pelican place Gungahlin
01.2021 - 01.2022
- Delivered exceptional customer assistance.
- Facilitated logistical arrangements for functions.
- Managed and mitigated customer issues with professionalism.
Food and Beverage Supervisor
Crowne Plaza Canberra
01.2017 - 01.2021
- Handled inquiries efficiently while fostering positive customer relationships.
- Facilitated issue resolution through effective communication.
- Organized and maintained staff schedules.
- Aided in executing departmental duties.
Receptionist
Professional visa and education services
05.2019 - 01.2020
- Ensures visitors feel greeted and properly guided upon arrival.
- Announces visitor presence to company
Customer Service Assistant and Barista
Belconnen soccer club
01.2017 - 01.2019
- Provided exceptional customer support.
- Prepared and served high-quality beverages in a fast-paced environment.
- Ensured adherence to safety standards in all food preparation tasks.
- Handled diverse payment methods while maintaining detailed transaction records.
Education
Cert IV - Disability
CBD College
01.2021
Diploma - Human Resource Management (HRM)
CBTC
Canberra, ACT01.2019
Master of Professional Accounting - undefined
Holmes Institute
Melbourne01.2018
Master of Business administration - undefined
University of Tasmania
01.2016
Masters of Arts - undefined
Kurukshetra University
Haryana01.2014
Skills
- Team Leadership
- Service Minded
- Hardworking
- Quick Learner
- Customer Focused attitude
- Up to date trend knowledge
- Teamwork
- Critical Thinking
- Can do attitude
- Time management
- Computer skills
- Attention to detail
- Relationship building
- Data entry
- Problem-solving
- Workload management
- Administrative duties
- Fast learner
Certification
- Barista course from TAFE
- RSA Certificate
- Certificate iv in Disability
- Assist clients with Medication
- First Aid and CPR Training certificate
- Completed NDIS Workers Orientation Module certificate
- Covid-19 Infection Control Training Module certificate
- Fully covid-19 Vaccinated.
Languages
English: Business professional level
Hindi: Effectively native speaker
Training
- MS Office (Word, Excel, PowerPoint, Outlook)
- Software installation
- Computer assembling and repair
- Windows configuration
Accomplishments
- Supervised team of 15 staff members
Timeline
Digitisation assistant
TIMG
03.2024 - 12.2024
Disability Support Worker
Axis Support
07.2023 - 12.2024
Community support worker
Saturn care Pty. LTD.
01.2021 - 01.2023
Supervisor
The Pelican place Gungahlin
01.2021 - 01.2022
Receptionist
Professional visa and education services
05.2019 - 01.2020
Food and Beverage Supervisor
Crowne Plaza Canberra
01.2017 - 01.2021
Customer Service Assistant and Barista
Belconnen soccer club
01.2017 - 01.2019
Master of Professional Accounting - undefined
Holmes Institute
Master of Business administration - undefined
University of Tasmania
Masters of Arts - undefined
Kurukshetra University
- Barista course from TAFE
- RSA Certificate
- Certificate iv in Disability
- Assist clients with Medication
- First Aid and CPR Training certificate
- Completed NDIS Workers Orientation Module certificate
- Covid-19 Infection Control Training Module certificate
- Fully covid-19 Vaccinated.
Cert IV - Disability
CBD College
Diploma - Human Resource Management (HRM)
CBTC
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