Summary
Overview
Work History
Education
Roles And Responsibilities
Timeline
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Manish Mehan

Macquarie Park

Summary

Knowledgeable and dedicated customer service professional with experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Overview

8
8
years of professional experience

Work History

Online Team Member

Coles
08.2022 - Current
  • Completed online orders with precision and timeliness, ensuring a smooth delivery process for customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Improved team efficiency by streamlining communication processes and implementing collaborative tools.
  • Developed strong relationships with customers through personalized interactions, leading to repeat business and positive word-of-mouth referrals.

Cleaner

Supercare Property Services
07.2022 - 10.2022
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.



Team Member

7-Eleven
07.2022 - 09.2022

Cleaner

Supercare Property Services
07.2016 - 01.2020

Customer Service Representative

Cafe Zivelli
07.2016 - 05.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

MBA - Accounting And Finance

Victoria University
160 Sussex St, Sydney, NSW
12.2018

Roles And Responsibilities

  • Contributed positively to a fast paced work environment by completing tasks quickly and accurately.
  • Developed strong interpersonal skills while working with a diverse group of online team members.
  • Safely handled cleaning chemicals to comply with guidelines and procedures.
  • Washed windows, mirrors, and glass surfaces to remove residue.
  • Disinfected and cleaned bathroom areas, refilling dispensers.
  • Notified supervisor of issues with equipment or breakage.
  • Communicated effectively with customers, supervisors, and team members.
  • Arrived on time for shifts and adhered to company dress code guidelines.
  • Thoroughly dusted and vacuumed commercial and residential buildings daily.
  • Performed daily cleaning and sanitation duties in assigned areas, including vacuuming, mopping, dusting, and polishing furniture.

Timeline

Online Team Member

Coles
08.2022 - Current

Cleaner

Supercare Property Services
07.2022 - 10.2022

Team Member

7-Eleven
07.2022 - 09.2022

Cleaner

Supercare Property Services
07.2016 - 01.2020

Customer Service Representative

Cafe Zivelli
07.2016 - 05.2019

MBA - Accounting And Finance

Victoria University
Manish Mehan