Manjinder Singh Brar

• Delivered customer service on platforms, during disruptions, and special events.
• Assisted passengers with boarding, luggage, and special needs support.
• Checked tickets and guided passengers to correct services.
• Monitored safety and security of passengers and station property.
• Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained station cleanliness, including restrooms and waiting areas.
• Performed manual handling and lifting tasks safely.
• Maintained professional appearance and customer-focused service.

Administrative Duties

• Liaising with customers and external contractors
• Maintenance of financial registers
• Computing and clerical support for effective operations of the office
• Addressing email and phone enquiries and resolving concerns
• Invoice processing and billing
• Providing administrative support
• Accounts Payable
• Account Reconciliation
• Prepare Profit Loss statements using Profit Track
• Experience with MYOB in creating Sales and Purchase Orders

Managerial Duties

• Introduce policies, procedures and operations manuals to all functions of the business
• Oversee the growth of the business from one to five stores.
• Train and mentor store and department managers
• Establishing and enduring wage budgets are not exceeded
• Seasonal events planning, including forecasting stock and rostering requirements
• Introduce strict ordering controls and budgets, including roll out of automatic ordering to all stores
• Project management of new store launches and refurbished stores
• Maintaining pricing integrity for all stores from a central location
• Supporting store managers with training and support concerns
• Loading details into the system
• Training store managers in software application
• Loading and communicating group promotional activities
• Buying supplies to provide extra margins in sales

• Deliver excellent service to ensure high levels of customer satisfaction.
• Motivate the sales team to meet sales objectives by training and mentoring staff.
• Create business strategies to attract new customers, expand store traffic, and enhance profitability.
• Hire, train, and oversee new staff.
• Respond to customer complaints and concerns in a professional manner.
• Ensure store compliance with health and safety regulations.
• Develop and arrange promotional material and in-store displays.
• Prepare detailed reports on buying trends, customer requirements, and profits.
• Undertake store administration duties such as managing store budgets and updating financial records.
• Monitor inventory levels and order new items.

• Stock Rotation
• Serving customers in a courteous and respectful manner
• Answer phone calls and respond to enquiries
• Deliver training to new staff members
• Banking
• Preparing and implementing staff rosters
• Ordering and receiving new supplies
• Monitor new sales associates to contribute to the store's positive culture
• Cultivate a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.