Manjita Shahi
Canberra,ACT
Summary
High-achiever, creative, determined, and enthusiastic University graduate with a Bachelor's Degree in Hospitality Management. Excellent knowledge of kitchen designing utilizing Computer Aided Design software and strong communication skills. Proficient in using Microsoft Suite and MS Excel, as evidenced by work and community achievements.
Currently employed full-time with Services Australia in the Health Service Division APS3.
Seeking a challenging environment to apply abilities and approach new experiences with passion and optimism. Committed to making a powerful impact both nationally and globally by contributing skills and knowledge.
Overview
12
12
years of professional experience
Work History
Health Service Delivery APS3
Services Australia
10.2024 - Current
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Working collaboratively to manage customer claims, respond to customer enquiries.
- Providing quality service, information and assistance to customers in the lodgements of documents.
- Aiding customers with documents, complaints, correspondence and issues.
- Responding to customer queries over the phone and Providing right information and advice to the Customer.
- Working collaboratively to manage customer claims, respond to customer enquiries.
- Working under legislation and guidelines, undertaking computer-based tasks with a high level of accuracy.
Senior Kitchen Planning Specialist
IKEA
01.2017 - 10.2024
- Assisted customers in planning and designing their kitchen spaces following IKEA's product range and design standards
- Collaborated with other departments at IKEA, such as sales and stock management to ensure a smooth and efficient customer experience
- Utilised computer aided design (CAD) software to create detailed planning and elevation for customers
- Worked with customer to understand their needs, preferences, and budget and recommendations accordingly
Care Service Employee
Baptist Care
07.2020 - 09.2024
- Helping home care residents with their personal care which includes, getting dressed, washing, attending appointments and social outing
- Assisting the resident for food preparation as required
- Administering medication under supervision as detailed in their individual medication administration record
- Ensuring resident's needs and wishes are met
- Recording and reporting essential information in the residents daily reports accurately and immediately
- Working with other health and social care professionals to care the clients or residents
- Providing information to family members regarding the care plan
- Giving feedback to health and social care professionals
Front Office Trainee and Food and Beverage Trainee
The Hilton Hotel Malaysia
06.2013 - 12.2013
- Co-ordinated with team workers to plan events and parties
- Provided assistance and responded to guest complaints and handled enquiries regarding the hotel Services
- Greeting Customers, Escorting them to seats, taking food and drinks orders and serving food and beverages
- Managed the registrations of guests
- Awarded as a best trainee in Hilton Hotel Malaysia
Education
Bachelor Degree - Hospitality and Catering Management
Kantipur International College
01.2014
Skills
- Building Relationship
- Self motivated and ambitious
- Self-organized
- Time management
- Flexible and excellent interpersonal skills
- Confident and Calm
Accomplishments
- First Aid certificate
- Participated in various programmes in non-profit organisation as a volunteer.
Timeline
Health Service Delivery APS3
Services Australia
10.2024 - Current
Care Service Employee
Baptist Care
07.2020 - 09.2024
Senior Kitchen Planning Specialist
IKEA
01.2017 - 10.2024
Front Office Trainee and Food and Beverage Trainee
The Hilton Hotel Malaysia
06.2013 - 12.2013
Bachelor Degree - Hospitality and Catering Management
Kantipur International College
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