MANJIWANJOT KAUR
Hoppers Crossing
Summary
Enthusiastic customer service professional with hands-on experience in grocery, retail, and hospitality environments. Proven ability to assist customers efficiently and maintain a clean, organized front-of-house and store environment. Adept at working collaboratively in team settings and handling fast-paced service demands. Committed to delivering excellent customer experiences and supporting business operations with a positive attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Assistant
Fresh & Local Supermarket
02.2023 - 06.2025
- Guided customers with product queries and store navigation.
- Operated checkout counters and managed cash/card transactions.
- Handled shelf restocking, expiry checks, and store presentation.
- Participated in store opening and closing procedures.
Front of House Staff/Customer Service
Royal Eatery
07.2021 - 01.2023
- Company Overview: Indian Restaurant
- Greeted guests, managed table reservations, and seated customers.
- Took and processed orders for dine-in and takeaway via POS system.
- Managed payments, answered queries, and resolved concerns professionally.
- Maintained cleanliness and ensured a smooth front-of-house operation.
- Indian Restaurant
Education
Professional Year -
Performance Education
Melbourne, VIC09.2023
Master's - IT & Systems
Victorian Institute of Technology
07.2022
Skills
- Customer Service
- Sales
- Front of House Operations
- Grocery Retail Experience
- Fashion Retail Experience
- (EFTPOS, Cash Handling)
- Stock Replenishment
- Merchandising
- Food Handling
- Hygiene Practices
- Complaint Handling
- Upselling
- Team Collaboration
- Communication
Languages
English
Punjabi
Hindi
Certification
- Manual Handling & WHS Training
- Food Handling Certificate
- Provide First Aid (HLTAID011)
Additional Information
- Full Working Rights in Australia
- Currently based in Melbourne and available to join immediately.
Timeline
Retail Assistant
Fresh & Local Supermarket
02.2023 - 06.2025
Front of House Staff/Customer Service
Royal Eatery
07.2021 - 01.2023
Professional Year -
Performance Education
Master's - IT & Systems
Victorian Institute of Technology
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