Football
Manoj Bhandari
Student
Redcliffe,WA
Summary
I am currently a second-year student at Edith Cowan University (ECU) pursuing a Bachelor of Science in Cyber Security. I am actively seeking employment opportunities in the field of cybersecurity, open to various positions, to gain valuable experience and explore various career options within the industry. Through my previous roles, I've developed skills such as communication, teamwork, and interpersonal skills, which I believe are directly applicable to any field. I'm confident that these skills would enable me to thrive in this position and contribute positively to the team.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Retail Salesperson
JBHIFI
09.2022 - Current
- Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
- Delivered excellent after-sales support including warranty information provision; fostering customer loyalty.
- Bolstered cross-selling opportunities by proactively identifying complementary products that met customers'' needs.
- Optimized store layout for improved navigation; increasing overall shopping experience for customers.
Shift Supervisor
Mcdonalds
09.2015 - 09.2022
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Concierge
Perth Airport
09.2021 - 03.2022
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Collaborated with other hotel staff to create seamless guest experiences from check-in to checkout.
Education
Bachelor of Science - Cyber Security
Edith Cowan Univerisity
Joondalup, WA 04.2001 -
High School Diploma -
Mount Lawley Senior High School
Perth, WA 04.2001 -
Skills
Sales Presentations
Needs analysis
Store maintenance
Fluent in Nepali and English
Attention to Detail
Problem Solving
Positive Attitude
Teamwork and Collaboration
Certification
Certificate II in Business
Interests
Guitar
Surfing
Reading
Fitness
Camping
Timeline
Retail Salesperson
JBHIFI
09.2022 - Current
Concierge
Perth Airport
09.2021 - 03.2022
Shift Management Excellence 2.0
06-2018
Certificate III in Retail & Hospitality
03-2018
Certificate II in Business
12-2017
Shift Supervisor
Mcdonalds
09.2015 - 09.2022
Bachelor of Science - Cyber Security
Edith Cowan Univerisity
04.2001 -
High School Diploma -
Mount Lawley Senior High School
04.2001 -