Manoj Nair

• Created detailed user stories for process enhancements, leading to improved functionality and user satisfaction.
• Analyzed performance metrics to identify opportunities to calibrate business data.
• Conducted interviews/brainstorming workshops with key business users to collect information on business processes and user requirements.
• Collaborated with stakeholders and cross-functional teams, ensuring a cohesive approach to business analysis.
• Collaborated with development teams for seamless integration of testing efforts, resulting in faster issue resolution.

• Championed best practices in Agile Product Management throughout the organization, helping to promote a culture of continuous learning and adaptation among colleagues.
• Achieved consistent on-time product releases by effectively managing resources and prioritizing tasks according to business goals.
• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Contributed to revenue growth by identifying opportunities for upselling or cross-selling related products or services based on customer needs analysis.
• Owned and prioritized product backlog.

• Managed product backlog effectively, prioritizing high-value items for faster completion.
• Implemented best practices to drive quality IT project delivery.
• Streamlined and optimized workflow and communication by implementing Agile frameworks.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Updated customers and senior leaders on progress and roadblocks.

• Mentored junior team members by providing guidance on best practices in digital project management techniques and tools.
• Managed cross-functional teams to ensure timely delivery of high-quality digital projects.
• Streamlined project management processes by implementing agile methodologies and effective communication strategies.
• Coordinated with external vendors to deliver IT project components.
• Communicated project updates to stakeholders at all levels.
• Workshopped solutions to negative outcomes in user acceptance testing results.
• Trained personnel on use of digital kiosk and

related applications.

• Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
• Executed analysis of risks and identified risk mitigation strategies.
• Developed comprehensive data models to guide decision-making, resulting in more informed strategies.
• Conducted interviews with key business users (Eg. Ordering, Billing, Assurance and Networks) to collect information on business processes and user requirements.

• Established clear communication channels between IT departments and stakeholders, facilitating smooth project execution.
• Managed multiple projects simultaneously, consistently meeting deadlines while maintaining high-quality results.
• Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.