Customer Service
Baba juice shop and previously working in Ezy mart
Brisbane, QLD
10.2024 - Current
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Consulted with customers regarding needs and addressed concerns.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed strategies for improving customer service initiatives.
