Satnam Singh
Bertram,WA
Summary
Energetically spearheaded IT deployment projects at Fujitsu, showcasing expertise in SCCM and exceptional problem-solving abilities. Demonstrated leadership in cross-functional collaboration, significantly enhancing user satisfaction and productivity. Mastered asset management and Microsoft 365 deployments, underpinning a solid foundation in both technical acumen and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BP
07.2023 - Current
- Responded to customer requests for products, services, and company information.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
IT services Deployement Engineer
Fujistu
10.2022 - 04.2024
- Projects- Uniqlo Infrastructure deployments, Coles printer replacements, Harvey Norman Hardware refresh
- Provided comprehensive training to end-users, increasing user satisfaction and productivity
- Deploying and Imaging laptops and workstation using SSCM, PXE
- Install checkout points and POS in Uniqlo infrastructure
- Software and installed new versions to eliminate security problems and protect data
- Asset management including managing asset expiry, licensing renewal in ServiceNow
- Deploying Microsoft 365 and windows Monitored systems in operation and input commands to troubleshoot areas
- Monitored systems in operation and input commands to troubleshoot areas Data migration from old to new laptops and workstation
- Installing new printer and making ready old ones for recycle
- Reduced downtime for clients by troubleshooting and resolving technical issues
- Provided training on deploying applications using best practices for both internal team members and customers
- Managing new users, group policies in active directory
IT Deployment Technician
Cummins Inc
06.2023 - 07.2023
- Managed user accounts, permissions, and access levels according to security policies
- Assisted with the installation of hardware and software components necessary for successful deployment
- Created detailed documentation of all installations, configurations, and maintenance activities
- Configured and tested system settings to ensure proper functioning of new systems
- Provided technical support to users in resolving issues related to deployment operations
- Asset managements and license renewal in system
- Data migration from old to new devices using cloud system
IT Helpdesk officer
Visionalyst
06.2022 - 08.2022
- Creating and logging new incident in ticketing system
- Asset management including managing asset expiry, licensing renewal
- Creating new user and group policy in active directory and preparing new devices for new starter
- Deploying Microsoft 365 and windows enterprise
- Upgraded operating systems and computer software to perform compatibility with programs
- Resolved software related issues such as installation, configuration and compatibility
- Performed system upgrades from older versions of OS to newer ones
- Provided comprehensive training to end-users, increasing user satisfaction and productivity
Education
Bachelor of Networking -
Melbourne Institute of technology
07.2020
Advance diploma - information technology and system analysis
Wells international College
09.2018
Diploma - information technology
Wells International college
09.2017
Skills
- SCCM deployment expertise
- Triage Incident Asset Management
- Building workstations and laptops and tablet
- Device Imaging
- Data Backup
- Printer Setup
- Active directory
- Help Desk Support
- ServiceNow
- Microsoft 365
- Change Management
- IT services management
- Azure
- Network connectivity
- System diagnostics
- Ticket management
- Asset management
- System administration
- Complaint resolution
- Incident tracking
College Project
Setting up SMB, AFP and NFS on Raspberry Pi - BRR Technology, 06/19, 11/19, Project management and planning, Using VMware for doing testing, Creating meeting agenda and managing team, Working as Team leader and communicating with clients
Certification
- Community services volunteer certificate
- Licensed - Car Full License
- Covid-19- Fully Vaccinated including Booster
Vaccinationstatus
Covid-19- Fully Vaccinated including Booster
Timeline
Customer Service Representative
BP
07.2023 - Current
IT Deployment Technician
Cummins Inc
06.2023 - 07.2023
IT services Deployement Engineer
Fujistu
10.2022 - 04.2024
IT Helpdesk officer
Visionalyst
06.2022 - 08.2022
Advance diploma - information technology and system analysis
Wells international College
Diploma - information technology
Wells International college
Bachelor of Networking -
Melbourne Institute of technology
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