Manpreet Kaur
Kalkallo,VIC
Summary
Having more than 10 years of experience in customer service roles and 1.5 years of experience of Personal Support worker. Skilled in providing quality service in a timely manner with exceptional problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Support worker
Sim Support Services
09.2024 - Current
- Helping clients with activities outside the homes, such as shopping, using public transportation and paying bills.
- Providing emotional support like Listening to and discussing concerns with clients and their families
- Monitoring mental health: Keeping an eye on the mental health and wellbeing of clients and reporting any significant changes.
- Helping with household tasks: Assisting with cooking and cleaning.
Cafe Attendant
Snax Cafe
02.2022 - Current
- Prepared food and beverages, including espresso-based drinks, drip coffee and pour-over. Greeted and served 250+ customers daily.
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
- Preparing nuts such as roasting different nuts and making mixes of all varieties of nuts, and brewing coffee and tea, and serving items to customers.
Ticketing Sales Assistant
Mann Travel
03.2022 - 11.2022
- Interacts directly with season-ticket holders and other ticket-buying customers on day-to-day sales inquiries
- Attend walk-in customers in Ticketing and providing them best fares according to their route.
- Dealing in Scheduled change and Date change in tickets.
- Handling the queries of customers according to their special request in their tickets like meal, extra leg space seats and name changed if required.
- Complete the target to sale the 140-150 tickets in a month.
Assistant Store Manager
Subway
01.2018 - 02.2020
- Promptly handled guest concerns and complaints.
- Performed cash reconciliation at the opening and closing shifts.
- Supervised food preparation to ensure that food safety and operations standards are maintained.
- Perform paperwork duties like count all stock weekly and do wiser.
- Coordinated and supervised staff to ensure better productivity.
Assistant Manager/Tour Consultant
Sagger World Holidays IATA Pvt Ltd
02.2009 - 02.2017
- Design International packages as well as ticketing.
- Consulted with clients and provided appropriate information regarding travel services routes reservations schemes and other available service
- Achieve target to sale Asian countries packages and Australia Packages.
- Arranged luxury travels tours and other needs while complying with corporate travel policies
Education
Certificate III - Individual Support (Ageing, Home and Community)
Australia Education & Career College
04.2024
Master in Business Administration Advanced (MBAA) - undefined
Torrens University
12.2018
Bsc - Toursin Hospitality and Aviation
Desh Bhagat University
01.2009
Skills
- Communication skills
- Problem Solving
- Analytical
- Effective questioning
- Active listening
- Complaint resolution
- Change Management
Certification
- Working with Children.
- NDIS Screening check.
- Police check.
Availability
Available all weekdays and weekends.
Timeline
Support worker
Sim Support Services
09.2024 - Current
Ticketing Sales Assistant
Mann Travel
03.2022 - 11.2022
Cafe Attendant
Snax Cafe
02.2022 - Current
Assistant Store Manager
Subway
01.2018 - 02.2020
Assistant Manager/Tour Consultant
Sagger World Holidays IATA Pvt Ltd
02.2009 - 02.2017
Master in Business Administration Advanced (MBAA) - undefined
Torrens University
Bsc - Toursin Hospitality and Aviation
Desh Bhagat University
Certificate III - Individual Support (Ageing, Home and Community)
Australia Education & Career College
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