Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additionalinformation
Languages
Affiliations
Timeline
Generic

MANPREET KAUR KALSI

Melbourne,Australia

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Home Owner Solution Consultant

ANZ Banking Group
Melbourne, Australia
02.2022 - Current
  • Provided support to customers, brokers, and mobile lenders in addressing inquiries about current mortgages and post-settlement matters.
  • Demonstrated expertise in handling multiple financial functions like Construction Loans, Direct Loan Repayments (DLP),
    redraw, mortgage general progress payments,resolving queries from brokers and ensuring accurate home loan maintenance.
  • Implemented quality assurance processes to ensure product excellence.
  • Consistently achieved outstanding results in UPL, Adherence, and AHT.
  • Successfully implemented strategies to address customer risk while benefiting both customers and the business.
  • Analyzed customers' needs and assisted in determining appropriate resources and strategies.

Associate Data Quality Analyst (Secondment)

ANZ Banking Group
Melbourne, Australia
06.2023 - 05.2024
  • Collaborated with various teams to analyze data and develop efficient business strategies.
  • Improved decision-making processes by presenting comprehensive data visualizations and reports to key stakeholders.
  • Optimized decision-making processes through the application of accurate data analysis and visualization techniques.
  • Collaborated with stakeholders in requirements meetings to gain an understanding of business objectives.
  • Performed root cause analysis on data quality issues, identified corrective actions and communicated results to stakeholders.
  • Participated in requirements gathering sessions with business stakeholders to understand their needs around Data Quality management.

Lead Educator

The Learning Sanctuary
05.2017 - 01.2021
  • Developed and implemented classroom routines to address varying student needs
  • Created and implemented assessments to measure student progress
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students
  • Organized and supervised large and small group activities
  • Developed and implemented behaviour management plans
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers
  • Created safe and nurturing learning environment for preschoolers
  • Guided students to develop social, emotional and physical skills
  • Established positive relationships with students and families

SQL Intern

Synergy
Ludhiana, India
01.2013 - 01.2014
  • Designed and developed analytical data structures
  • Designed and implemented scalable applications for data extraction and analysis
  • Build appropriate and useful reporting deliverables
  • Analyze existing SQL queries for performance improvements
  • Suggest new queries
  • Develop procedures and scripts for data migration
  • Provide timely scheduled management reporting
  • Investigate exceptions with regard to asset movements

Education

Diploma - Early Childhood Education and Care

New Futures Training
Melbourne
01.2018

Masters - Computer Applications

Guru Nanak Institute of Management and Technology (GNIMT)
Ludhiana, India
01.2013

Bachelor - Computer Applications, Languages (C and C)

Khalsa College for Women
Ludhiana, India
01.2010

Graduate Certificate in Applied Data Science - Data Analytics

Monash University
Melbourne, VIC

Skills

  • Strong verbal and written communication skills
  • Strong planning, organizing and problem solving skills
  • Strong Software Proficiency
  • Practical experience in Administration and Secretarial duties
  • Customer service
  • Record and data keeping
  • Ability to quickly ascertain and retain knowledge
  • Adaptable
  • Strong Leadership Skills

Certification

  • 35 Hours of PMBOK(Project Management Book of Knowledge) Training
  • Enrolled for the Yellow Belt Lean Sigma Training

Accomplishments

Recognition from senior management around best customer Service.

Team Shout out for being the first to exceed KPI's.

Coach and mentor team members to improve KPI and call conversations.

Selected as a Room Leader even before the study finished.

Additionalinformation

Professional Development in Personality Development Course GNIMT (Ludhiana), Early childhood learning, Personality Development, Teaching, Reading, Music, Movies, Cooking

Languages

Punjabi
Native/ Bilingual
Hindi
Full Professional

Affiliations

  • Collaborated with team of 5 in the development of FashionandYou Website for Indian Wear as a part of the Final Project in the Masters based on HTML.

Timeline

Associate Data Quality Analyst (Secondment)

ANZ Banking Group
06.2023 - 05.2024

Home Owner Solution Consultant

ANZ Banking Group
02.2022 - Current

Lead Educator

The Learning Sanctuary
05.2017 - 01.2021

SQL Intern

Synergy
01.2013 - 01.2014

Diploma - Early Childhood Education and Care

New Futures Training

Masters - Computer Applications

Guru Nanak Institute of Management and Technology (GNIMT)

Bachelor - Computer Applications, Languages (C and C)

Khalsa College for Women

Graduate Certificate in Applied Data Science - Data Analytics

Monash University

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MANPREET KAUR KALSI